KRISTA SCOTT
Sydney Mines
Summary
Dedicated and empathetic Master of Counselling Psychology student seeking a practicum position to apply theoretical knowledge and develop practical skills in a supportive counselling environment. Eager to leverage strong interpersonal abilities, assessment skills, and a commitment to helping individuals overcome personal challenges.
Overview
10
10
years of professional experience
Work History
Branch Manager
Scotiabank
04.2017 - 06.2022
- Led a team focused on delivering exceptional customer service, fostering a supportive environment for clients to discuss their financial and personal challenges.
- Developed and implemented training programs to enhance team members' skills in client engagement and problem-solving, promoting a culture of empathy and understanding.
- Conducted assessments of team performance and client satisfaction, utilizing feedback to create tailored strategies for improvement and growth.
- Built and maintained strong relationships with clients, actively listening to their needs and providing guidance to help them achieve their financial and personal goals.
Financial Advisor
Scotiabank
11.2012 - 04.2017
- Provided trusted advice to clients regarding complex financial matters, employing a proactive approach to understand their unique needs and challenges.
- Conducted comprehensive reviews and assessments, creating customized strategies to support clients in achieving their financial and personal objectives.
- Engaged clients in discussions about their emotional and social well-being, offering insights and resources to enhance their overall quality of life.
Education
Master of Arts - Counselling Psychology
Yorkville University
Fredericton, New Brunswick09.2026
Bachelor of Arts - Psychology
Saint Mary's University
01.2006
Skills
- Strong interpersonal and communication skills
- Proficient in client assessment and relationship building
- Excellent time management and organizational abilities
- Critical thinking and problem-solving expertise
- Ability to develop customized treatment plans and strategies
- Experience in coaching and mentoring individuals
Accomplishments
- Awarded Scotiabank Best of the Best Award three consecutive years for outstanding performance and client satisfaction.
- Chapter Head of Women in Leadership (2016 - 2022), promoting empowerment and support for women in professional settings.
Timeline
Branch Manager
Scotiabank
04.2017 - 06.2022
Financial Advisor
Scotiabank
11.2012 - 04.2017
Bachelor of Arts - Psychology
Saint Mary's University
Master of Arts - Counselling Psychology
Yorkville University
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