Krista Rene Michel
Rancho Santa Margarita
Summary
Over 20 years of experience in cultivating and sustaining customer relationships, resulting in increased satisfaction and loyalty. Proven track record in customer profiling to tailor services to client needs, enhancing long-term engagement. Demonstrates strong self-direction, attention to detail, and effective time management. Excels in creative product presentation and organizational skills.
Overview
21
21
years of professional experience
Work History
Tasting Room Manager & Event Coordinator
Giracci Family Wines
Silverado
11.2024 - Current
- Managed inventory and retail presentation
- Developed brand identity and enhanced customer experience
- Led wine tastings and educational sessions
- Coordinated private events, weddings, and festivals
Account Manager
Beauty Solutions
Santa Cruz
07.2022 - 05.2024
- Educated clients on product knowledge
- Managed CRM and sales territory
- Negotiated contracts and doubled territory sales
- Achieved highest number of new accounts in first year
Executive Manager & Sales
OC Generators
Yorba Linda
10.2019 - 08.2021
- Oversaw project management and permitting
- Managed CRM, financial reconciliation, and customer satisfaction
- Assisted in developing marketing campaigns that increased brand awareness in target markets.
- Negotiated contracts with vendors, suppliers, customers, and other partners.
Server & Shift Lead
Reunion Kitchen & Drink
Anaheim Hills
10.2016 - 10.2020
- Supervised daily operations, ensuring seamless restaurant service and guest satisfaction.
- Trained new servers on menu items and service procedures to enhance performance.
- Delivered exceptional customer service, prioritizing satisfaction and engagement.
Territory Sales Manager
Sales Producers Inc.
Los Angeles
09.2015 - 03.2019
- Analyzed market trends and customer needs to refine product positioning strategies.
- Conducted regular evaluations of territory to identify improvement and expansion opportunities.
- Cultivated strong customer relationships, driving repeat business and loyalty.
- Achieved 'Rookie of the Year' award alongside highest category sales performance.
Guest Service Team Lead
Target
Moorpark
06.2011 - 06.2014
Regional Retail Director/Buyer & Visual Merchandiser
Gold’s Gym
Northridge
06.2008 - 06.2012
Presentation Director & Stock Supervisor
Gap Kids/Baby Gap
San Diego
11.2005 - 10.2010
Visual Display Specialist & Stylist
Neiman Marcus
Newport Beach
09.2004 - 10.2006
Education
Licensed Cosmetologist -
Marinello School of Beauty
Simi Valley, CA01.2012
Bachelor of Arts - Visual Communications
Fashion Institute of Design & Merchandising (FIDM)
Los Angeles, CA12.2003
Skills
- Market trend analysis
- Customer relationship management
- Goal orientation
- Visual merchandising
- Brand education and presentation
- Project management
- Contract negotiation
- Attention to detail and organization
Timeline
Tasting Room Manager & Event Coordinator
Giracci Family Wines
11.2024 - Current
Account Manager
Beauty Solutions
07.2022 - 05.2024
Executive Manager & Sales
OC Generators
10.2019 - 08.2021
Server & Shift Lead
Reunion Kitchen & Drink
10.2016 - 10.2020
Territory Sales Manager
Sales Producers Inc.
09.2015 - 03.2019
Guest Service Team Lead
Target
06.2011 - 06.2014
Regional Retail Director/Buyer & Visual Merchandiser
Gold’s Gym
06.2008 - 06.2012
Presentation Director & Stock Supervisor
Gap Kids/Baby Gap
11.2005 - 10.2010
Visual Display Specialist & Stylist
Neiman Marcus
09.2004 - 10.2006
Licensed Cosmetologist -
Marinello School of Beauty
Bachelor of Arts - Visual Communications
Fashion Institute of Design & Merchandising (FIDM)