Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Golf, Cycling, Travelling
Timeline
Generic

Krista Randall

Coquitlam,BC

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career over 33 years in Banking. Smoothly equip employees to independently handle daily functions and meet required productivity benchmarks. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

33
33
years of professional experience

Work History

Manager Investigations - (Team Lead)

HSBC
07.2021 - Current
  • Managed and motivated employees to be productive and engaged in high quality investigations output.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for team and colleagues.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.

Investigator, Sr Investigator, and Quality Control

HSBC
01.2015 - 07.2021
  • Documented findings and prepared high quality, detailed investigative reports as well as suspicious transaction reports to be filed with Fintrac.
  • Collected, analyzed and interpreted information, and documentation, associated with investigations related to Money Laundering - inclusive of transaction alerts, fraud, Correspondent Banking, GTRF.
  • Ensured compliance with legal regulations during investigations and case reviews, minimizing risk of any regulatory findings.
  • QC - Reviewed completed cases to ensure compliance with internal procedures and regulatory requirements and provided additional feedback and guidance to investigators where required.

Sr. Manager Collections (Credit Risk)

HSBC
02.1996 - 01.2015
  • Management of Canadian foreclosure team - Personal Banking (14 years).
  • Full management of Banks' Repossession portfolio (5 years), ensuring maximum recovery.
  • Oversight and responsibility of the foreclosure book for Canada - inclusive of overseeing lawyers, realtors, property managers, legal order servers, and bank staff to finalization of property sale and maximum fund recovery for the Bank.
  • Strong problem solving skills, ensuring best outcomes while considering both the Bank and the Customer.
  • Conducted hiring, performance evaluations, and staff issue resolution where required.


Loans Buyer - Auto Finance

HSBC
09.1991 - 02.1996
  • Credit approvals for car loans from Dealerships in fast paced, high volume lending center.
  • Build and foster strong relationships with Dealerships while ensuring a high quality car loan book of business.
  • High volume application approvals, often exceeding 100 per day.
  • Strong negotiation skills required for discussions with dealers on unfavorable application outcomes.

Education

CAMS - Certified

ACFCS - Certified

High School Diploma -

Port Moody Sr. Secondary
Port Moody
06.1988

Skills

  • High Quality Investigations and Reviewer (Quality Control) skills
  • Complex Problem-Solving
  • Strong analytical skills
  • Knowledge of Regulatory Requirements and Standards
  • Ability to work in high volume, fast paced, environments
  • Team Leadership
  • Time Management
  • Strong verbal and written communication
  • Staff Training and Development
  • Performance Management and Evaluations
  • Experience in end to end formal performance improvement programs

Accomplishments

2018 - HSBC Ignacio Echeverría Global Award received for Human Trafficking case investigation and identification.

Languages

English
Native or Bilingual

Golf, Cycling, Travelling

Travelling to and golfing at our home in AZ, cycling Fondos, trail riding.

Timeline

Manager Investigations - (Team Lead)

HSBC
07.2021 - Current

Investigator, Sr Investigator, and Quality Control

HSBC
01.2015 - 07.2021

Sr. Manager Collections (Credit Risk)

HSBC
02.1996 - 01.2015

Loans Buyer - Auto Finance

HSBC
09.1991 - 02.1996

CAMS - Certified

ACFCS - Certified

High School Diploma -

Port Moody Sr. Secondary

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Krista Randall