Krista Petten
Holyrood,NL
Summary
Personable Office Administrator with 25 years of customer service experience, prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. With management and supervision experience.
Overview
17
17
years of professional experience
Work History
Office Administrator
LeDrew Lumber Co. LTD.
02.2022 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
Manager/Financial Services Representative
Go Easy
06.2019 - 02.2022
- Responded to inquiries from clients and provided financial advice.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Worked with clients to provide credit building information. Banking solutions and retail financing plans.
- Offered competitive banking solutions and retail financing options.
- Built and established relationships with clientele to improve future business opportunities.
- Analyzed financial trends and provided detailed financial reports to management.
Retail Sales Supervisor/Department Manager
Rona
09.2007 - 01.2019
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Developed and managed department budget to monitor financial performance and minimize expenses.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
Education
Collage Certificate - Executive Assistant
Academy of Learning
St. John's, NL06.2002
Skills
- Inventory Supplies
- Inquiry Requests
- Problem-Solving Techniques
- Financial Services Support
- Processing Expenses
- Payroll
- Supervision Abilities
- Deposit Collection
- Recordkeeping and File Management
- Enforce Policies
- Inbound Phone Call Handling
- Effective Written and Verbal Communication
Timeline
Office Administrator
LeDrew Lumber Co. LTD.
02.2022 - Current
Manager/Financial Services Representative
Go Easy
06.2019 - 02.2022
Retail Sales Supervisor/Department Manager
Rona
09.2007 - 01.2019
Collage Certificate - Executive Assistant
Academy of Learning
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