Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krista-Michelle O'Neill

Airdrie,AB

Summary

Highly-skilled Dispatcher Coordinator with solid background in managing logistics, coordinating vehicle maintenance, and overseeing dispatch communications. Demonstrated ability to streamline processes for improved efficiency and productivity. Possess strong problem-solving skills and expertise in route planning. Previous work made significant impact on reducing response times and improving team coordination.

Overview

22
22
years of professional experience

Work History

Dispatcher Coordinator

Bulk Solutions
Calgary , Alberta
06.2022 - 08.2024
  • Responded promptly to customer inquiries regarding order status and delivery times.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Coordinated with vendors for shipment tracking purposes and monitored progress until completion.
  • Prepared invoices for shipped products according to company policies and procedures.
  • Responded promptly to emergency calls from customers or employees in distress.
  • Monitored dispatch operations to ensure efficient and effective service delivery.
  • Provided guidance to drivers regarding routes, traffic conditions, and other related issues.
  • Assessed driver performance based on feedback from customers or supervisors.
  • Determined best route options for each order based on time constraints or budget requirements.
  • Maintained accurate records of all dispatched orders, shipments, and deliveries.
  • Trained new staff on the use of dispatching software and systems.
  • Resolved customer complaints in a timely manner.
  • Identified areas where operational efficiencies can be improved upon.
  • Created detailed reports of daily dispatching activities and submitted them to management.
  • Performed administrative tasks such as scheduling appointments, setting up meetings.
  • Matched bills of lading and reconciled quantities to verify items shipped.
  • Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Tracked changes in computer system to keep records current and accurate.
  • Utilized various software systems to facilitate movement, planning and scheduling.

Home Deliveries Team Lead

AMJ Campbell
Calgary, Alberta
04.2015 - 11.2021
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Ensured compliance with company policies and procedures throughout the team.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Delegated tasks appropriately according to individual skill sets.
  • Motivated staff through positive reinforcement techniques.
  • Provided support to junior staff during peak periods of workloads.
  • Trained new staff in relevant processes and procedures.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Developed strategies to increase team productivity and improve customer service levels.
  • Held regular one-on-one coaching sessions with staff members to encourage personal development.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Maintained daily inventory to facilitate successful material distribution.
  • Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
  • Monitored team workload to prevent burnout and ensure equitable task distribution.
  • Led a team of 20-30 individuals in achieving quarterly sales targets, exceeding goals.
  • Assessed company operations for compliance with safety standards.

Dispatch Coordinator

H&R Transport
Calgary AB , Alberta
03.2012 - 08.2015
  • Maintained up-to-date records of freight movement and shipment tracking information in the system.
  • Organized emergency shipments when needed according to company policies.
  • Ensured accuracy of data entry into dispatch system including load details, rates, carrier information.
  • Provided guidance to drivers on road conditions, speed limits, traffic patterns.
  • Implemented procedures for monitoring driver hours-of-service compliance with DOT regulations.
  • Tracked real-time location of vehicles using GPS technology.
  • Received or prepared work orders.

Relocation Specialist/Outside Sales Representative

Premier Van lines
Calgary, Alberta
03.2010 - 04.2012
  • Created employee relocation packages including cost estimates and other related information.
  • Facilitated communication between relocating employees and their families throughout the transition period.
  • Maintained database of all inbound and outbound transfers with updated contact information.
  • Assisted with immigration paperwork for international relocations.
  • Organized the shipment of household goods for relocating employees.
  • Generated leads through cold calling, networking events, referrals.
  • Utilized upselling techniques to maximize revenue.
  • Organized sale calls with customers and vendors.

Relocation Laborer / Packer

AMJ Campbell
Calgary , AB
01.2003 - 04.2009
  • Cleaned and maintained moving equipment including dollies and hand trucks.
  • Took apart beds and other bulky furniture to make them easier to move out of homes or offices.
  • Organized and rearranged items in the trucks to maximize space.
  • Assisted customers in packing their belongings for relocation.
  • Maintained accurate records of inventory loaded onto each truck prior to departure from origin location.
  • Wrapped fragile items in blankets or bubble wrap for protection during transit.
  • Followed instructions from supervisors regarding job assignments.
  • Carried heavy objects such as appliances, mattresses, couches.
  • Assembled and disassembled furniture during relocations.
  • Coordinated with team members to ensure smooth and efficient moving operations.

Education

High School Diploma -

Jack James High School
Calgary, AB
01-2005

Skills

  • Geographical knowledge
  • Scheduling expertise
  • Route Planning
  • Incident Reporting
  • Logistics Management
  • Customer Relations
  • Dispatch Coordination
  • Database Management
  • Data Entry
  • Driver communication
  • Schedule Management
  • Coordinating urgent deliveries
  • Stress Tolerance
  • Database Maintenance

Timeline

Dispatcher Coordinator

Bulk Solutions
06.2022 - 08.2024

Home Deliveries Team Lead

AMJ Campbell
04.2015 - 11.2021

Dispatch Coordinator

H&R Transport
03.2012 - 08.2015

Relocation Specialist/Outside Sales Representative

Premier Van lines
03.2010 - 04.2012

Relocation Laborer / Packer

AMJ Campbell
01.2003 - 04.2009

High School Diploma -

Jack James High School

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Krista-Michelle O'Neill