KRISTA LALONDE
Cornwall,Canada
Summary
Customer Service Representative with over 7 years of experience across call centers, remote work, and the hospitality industry. Skilled in managing daily calls, order processing, troubleshooting issues, and consistently meeting performance metrics. Excel in team communication and proficient in various Microsoft programs. Seeking new opportunities to learn and grow within a new dynamic career.
Overview
12
12
years of professional experience
Work History
Delivery Driver
Doordash /Ubereats
Cornwall, Canada
02.2025 - Current
- Pick up and deliver orders to peoples homes in a timely manner
Prep Cook/Line Cook
Craftman's cafe
Cornwall, Canada
05.2025 - 06.2025
- Maintained cleanliness and organization of kitchen workstations and utensils.
- Monitored inventory levels, notifying management of low stock or expired items.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Checked freshness of food and ingredients prior to use.
- Organized walk-in coolers and freezers according to established guidelines.
- Followed recipes to prepare meals according to customer specifications.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Adhered to regulatory standards regarding safe and sanitary food prep.
Customer Service Representative
Ttech
Cornwall, Canada
06.2017 - 02.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer interactions through various communication channels.
- Collaborated with team members to improve service processes.
- Educated customers on product features and usage effectively.
- Handled escalated concerns with empathy and professionalism.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided exceptional customer service to ensure customer satisfaction.
Sandwich Artist
SUBWAYRestaurants
Cornwall, Canada
06.2013 - 06.2017
- Prepared sandwiches following customer specifications and company standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Operated point-of-sale system for order taking and payment processing.
- Managed inventory levels to ensure availability of fresh ingredients.
- Trained new employees on sandwich preparation techniques and customer service standards.
- Collaborated with team members to ensure efficient service during peak hours.
- Monitored food safety procedures to comply with health regulations.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
Education
High School Diploma -
St Joseph's Catholic Secondary School
Cornwall, ON06.2009
Skills
*Complaint resolution, report preparation, and creative problem-solving
* Professional telephone demeanor and multi-line phone experience
* Key holder experience and POS systems expert
* Research, money handling, order fulfillment, and staff training
Languages
English, Native
Timeline
Prep Cook/Line Cook
Craftman's cafe
05.2025 - 06.2025
Delivery Driver
Doordash /Ubereats
02.2025 - Current
Customer Service Representative
Ttech
06.2017 - 02.2025
Sandwich Artist
SUBWAYRestaurants
06.2013 - 06.2017
High School Diploma -
St Joseph's Catholic Secondary School