Krista Hanson
Alliston
Summary
Results-focused management professional with a proven track record in optimizing operations, enhancing customer experience, and implementing strategic initiatives. Recognized for collaborating with teams and adapting to evolving business needs. Proficient in operational management and strategic planning, excelling in high-demand environments. Skilled risk management professional with a strong focus on identifying, evaluating, and mitigating potential risks. Adept at collaborating with teams to achieve optimal results and adapt to changing needs. Expertise in risk assessment, data analysis, and regulatory compliance, combined with an analytical mindset and practical communication skills, allows for effective navigation of complex challenges. Reliable and resourceful, committed to enhancing organizational resilience and success. Keen eye for detail and passion for continuous improvement to drive positive outcomes for your organization.
Overview
24
24
years of professional experience
1
1
Certification
Work History
General Manager
Staples Canada, Alliston
01.2019 - 07.2024
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Led referral-based business development, increasing sales and customer loyalty
- Developed and implemented strategies to increase sales and profitability.
District Manager
Starbucks Coffee Company Canada, North
01.2017 - 01.2019
- Recruited new leadership for a Northern Ontario market expansion, supporting new market growth
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Analyzed and strategized to develop 7 store managers in training within 17 months, strengthening leadership for future growth
Store Opening Lead
Under Armour Canada
01.2016 - 01.2017
- Selected to lead new store openings across Canada.
General Manager
Under Armour, Cookstown & Vaughn Mills Flagship
01.2014 - 01.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
General Manager
Golf Town
01.2012 - 01.2014
- Communicated, planned, and executed key business strategies, including sales, expense control, and special events
- Maintained high visual standards and inventory control, implementing successful processes in the district
- Brought store P&L and labor into alignment within six months, a first in store history.
Assistant Manager, Sales
Golf Town
01.2011 - 01.2012
- Coached and led the management team to improve store performance through training, development, and diligent P&L review.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Inventory Manager
Golf Town
01.2010 - 01.2011
- Oversaw shipping, receiving, inventory data entry, and counts.
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
District Manager, Loss Prevention
Loblaw Companies Limited
01.2005 - 01.2009
- Managed a portfolio of 12+ stores with extensive inventory management experience
- Led a Loss Prevention audit program to reduce shrink in the top 5 stores within The Real Canadian Superstores banner, creating procedures and corrective action plans.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
Investigator, Loss Prevention
Loblaw Companies Limited
01.2001 - 01.2005
- Investigated theft and fraud, collaborating with District Managers, Regional Directors, and HR
- Documented findings and prepared detailed reports.
- Conducted thorough face-to-face interviews with employers, suspects, and documented investigative findings.
Education
Bachelor of Arts - Psychology
Queen’s University
Police Foundations Diploma -
Cambrian College
Skills
- Cross-Functional Leadership
- Talent Acquisition
- Strategic Development
- Operational Streamlining
- Emergency Response Coordination
- Emergency Situation Management
- Certified First Aid Training
Accomplishments
- National Staples Excellence award winner for Solutions revenue, April 2023
- Under Armour “Best in Canada” operational excellence award winner, May 2016
- Appointed New Store Opening Lead for Canada, Under Armour, 2016
Certification
- Wicklander-Zulawski & Associates Inc – Interview & Interrogation Certified
- Ontario Ministry of Labor – Health & Safety Certification 1 & 2
- St. John Ambulance – First Aid & CPR Level C
- The National Food Safety Training Program Certified
Awards
- Under Armour “Best in Canada” operational excellence award winner, 05/01/16
- National Staples Excellence award winner for Solutions revenue, 04/01/23
Languages
English
Timeline
General Manager
Staples Canada, Alliston
01.2019 - 07.2024
District Manager
Starbucks Coffee Company Canada, North
01.2017 - 01.2019
Store Opening Lead
Under Armour Canada
01.2016 - 01.2017
General Manager
Under Armour, Cookstown & Vaughn Mills Flagship
01.2014 - 01.2017
General Manager
Golf Town
01.2012 - 01.2014
Assistant Manager, Sales
Golf Town
01.2011 - 01.2012
Inventory Manager
Golf Town
01.2010 - 01.2011
District Manager, Loss Prevention
Loblaw Companies Limited
01.2005 - 01.2009
Investigator, Loss Prevention
Loblaw Companies Limited
01.2001 - 01.2005
Police Foundations Diploma -
Cambrian College
Bachelor of Arts - Psychology
Queen’s University
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