Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krista Gillis

Crofton,BC

Summary

Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.

Overview

5
5
years of professional experience

Work History

Sales Operations Manager

MLM Beltone Hearing
10.2023 - Current
  • Analyzed sales metrics and KPIs to identify trends, opportunities, and areas for improvement in the overall operations strategy.
  • Promoted a positive work environment in 20 clinics by fostering teamwork, open communication, and employee recognition initiatives.
  • Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Motivated over 30 team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Patient Care Co-Ordinator

MLM Beltone Hearing Duncan
04.2022 - 10.2023
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Monitored inventory levels of devices, supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
  • Reduced wait times in a clinic with over 20 appointments a day by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.

Billing and Outreach Manager

Phoenix Transitions
02.2021 - 04.2022
  • Posted and adjusted payments from insurance companies.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Connected individuals to appropriate resources through comprehensive assessments, referrals, and followups.
  • Developed strong relationships with local organizations to establish a network of support services for clients in need.
  • Advocated on behalf of clients experiencing discrimination or other obstacles preventing them from accessing vital services within the community.
  • Served as a liaison between clients and service providers, ensuring clear communication of needs and expectations while maintaining client confidentiality at all times.

Post Office Assistant

Canada Post
10.2020 - 02.2021
  • Assisted customers in selecting appropriate shipping services based on their needs, resulting in increased revenue.
  • Conducted regular audits of financial transactions to ensure accuracy and compliance with postal regulations.
  • Streamlined package sorting and distribution processes for timely mail delivery.
  • Utilized computer systems effectively for tracking packages, managing transactions, and updating customer records as needed.

Education

Office Administration - Medical

Camosun College
Victoria, BC
06-2001

Skills

  • Multitasking
  • Office Management
  • Budget Planning
  • Communication
  • Sales leadership
  • Appointment scheduling
  • Problem-solving
  • Account servicing
  • Sales processes
  • New hire onboarding

Timeline

Sales Operations Manager

MLM Beltone Hearing
10.2023 - Current

Patient Care Co-Ordinator

MLM Beltone Hearing Duncan
04.2022 - 10.2023

Billing and Outreach Manager

Phoenix Transitions
02.2021 - 04.2022

Post Office Assistant

Canada Post
10.2020 - 02.2021

Office Administration - Medical

Camosun College

Similar Profiles

CREATE PROFILE
Krista Gillis