KRISTA GIBB
North York,Canada
Summary
Dynamic project monitor and client relationship manager with a proven track record in aligning with strategic goals. Recognized for strong problem-solving capabilities and adaptability, enhancing operational efficiency. Focused on operations oversight and delivering exceptional customer service, resulting in measurable business growth. Committed to leveraging expertise in fostering client partnerships to drive future organizational success.
Overview
21
21
years of professional experience
Work History
Community Manager
IWG plc
Toronto, Ontario
11.2023 - Current
- Enables businesses to embrace flexibility and freedom at work.
- Ensures timely resolution of client billing inquiries.
- Handled client escalations effectively to achieve positive outcomes for clients and company.
- Maintains a positive and solution-focused attitude, collaborating with colleagues to achieve goals.
- Promoted business growth through effective management of center operations.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Liaised between construction manager and tenant during build-out phase of tenant suite.
- Completed lease agreements and verifications, notifying prospects of results.
Community Associate
IWG plc
03.2022 - 11.2023
- Company Overview: Enables businesses to embrace flexibility and freedom at work
- Directed guests to destinations efficiently while maintaining welcoming atmosphere.
- Supervised phone lines, handling over 20 calls daily with clients, vendors, and staff.
- Upkeep and tidy work space and waiting area.
- Delivered outstanding customer service with a positive and approachable demeanor.
- Delivered comprehensive administrative support.
- Managed express mail services and ensured timely pick up and delivery.
- Efficiently handle daily front desk operations at a high-traffic center.
- Provided administrative support to the Community Manager in daily operations.
Project Manager/Sales Operations Analyst
SYNNEX Canada
Etobicoke, Ontario
01.2013 - 09.2019
- Assisted sales team in streamlining daily tasks.
- Effectively handled system-related challenges encountered by sales team.
- Coordinated efforts across various teams for issue resolution.
- Engaged directly with team members in China and the Philippines.
- Relocated tasks to offshore teams for after-hours support.
- Collaborated with a contact in the Philippines for personnel recruitment as required.
- Reviewed previous day's transactions, detected anomalies impacting P&L.
- Cultivated strong relationships with Sales Teams, Managers, Directors and Executives.
- Collaborated with Marketing Department to execute call-out campaigns.
- Extended help during non-business hours for system integration processes.
Adobe Business Development Manager
SYNNEX Canada
Etobicoke, Ontario
01.2012 - 01.2013
- Collaborated with Adobe BDM and Product Managers in a team setting.
- Guided clients through the enrollment process for Adobe Partner Connection Program.
- Assisted customers interested in up leveling within program, expanding access to sell a wider range of Adobe products.
- Secured rebate dollars by meeting quarterly MBO objectives for Adobe line.
- Ensure all sales tools for Adobe product reselling are accessible.
- Worked closely with Product Manager to maintain proper product authorizations.
- Established and strengthened connections with Adobe clients through regular engagement.
- Tracked slippage accounts and implemented solutions to recover them.
- Acquired product knowledge through training to optimize aid for sales departments and resellers.
- Collaborated with Marketing to execute Blitz Days.
Sales Representative
SYNNEX Canada
Etobicoke, Ontario
01.2004 - 01.2012
- Directed management of 40 Canadian accounts focusing on multimillion-dollar objectives.
- Resolved customer inquiries via multiple communication channels.
- Serviced customers with competitive quotes.
- Developed comprehensive bids to secure government deals and unique pricing opportunities.
- Secured profit margins across every order.
- Facilitated efficient cross-referencing of products.
- Cultivated enduring customer relationships.
- Distribute and sell various printer supplies, IT hardware products, software applications and related accessories.
- Acquired understanding of new products through vendor sessions.
- Demonstrated expertise in understanding webquote.
- Collaborated with Order Entry team at SYNNEX China.
- Earned distinction by being nominated for Employee of the Quarter.
Education
OSSD -
Alexander Mackenzie High School
Richmond Hill, City, ST06.1996
Skills
- Project monitoring
- Client service and support
- Data Entry Expertise
- Conflict Resolution Ability
- Detail-Oriented Approach
- Driven Professional
- Proficient in Building Relationships
- Adaptability and flexibility
Timeline
Community Manager
IWG plc
11.2023 - Current
Community Associate
IWG plc
03.2022 - 11.2023
Project Manager/Sales Operations Analyst
SYNNEX Canada
01.2013 - 09.2019
Adobe Business Development Manager
SYNNEX Canada
01.2012 - 01.2013
Sales Representative
SYNNEX Canada
01.2004 - 01.2012
OSSD -
Alexander Mackenzie High School
Similar Profiles
JOHN GABRIEL V. ABRACIAJOHN GABRIEL V. ABRACIA
Finance Accounting Associate / Handover Specialist at Regus / International Workplace Group PLC, IWG PLCFinance Accounting Associate / Handover Specialist at Regus / International Workplace Group PLC, IWG PLC
Ayu Lestari Asih P.Ayu Lestari Asih P.
Community Manager at Regus Business Centre Indonesia/ IWG plc, International Workplace Group plcCommunity Manager at Regus Business Centre Indonesia/ IWG plc, International Workplace Group plc
Braulio LondoñoBraulio Londoño
Bilingual Human Resources Manager at IWG PlcBilingual Human Resources Manager at IWG Plc