Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Krista Gaves

St. Thomas,ON

Summary

  • Superb customer service skills with demonstrated sales ability; 10 years solid experience
  • Ability to multi-task in a fast-paced environment; easily learn new skills
  • Ability to analyze and solve problems in a constantly changing work environment
  • Strong organizational skills; attention to detail
  • Highly motivated and dependable
  • Smart Serve and Food Handler Certified

Experienced server with  professional with strong leadership and relationship-building skills.

Overview

28
28
years of professional experience

Work History

Dietary Aide

Talbot Manor Retirement Home
04.2023 - Current
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.

Food and Beverage Server

Sunset Grill
08.2020 - Current
  • Greeted guests warmly to foster welcoming environment.
  • Maintained up-to-date knowledge of menu options, specialties and menu deviations to accurately relay information to guests.
  • Entered orders accurately to produce finalized checks and attain correct payments from guests.
  • Cleaned and set up tables to promptly seat guests and reduce wait times.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Inspected dishes and utensils for cleanliness.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Waitress

Wimpy's Diner
11.2017 - 09.2022
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
  • Used cash registers and credit card machines to cash out customers, handling up to $[Number] in cash per event.
  • Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.

Server

The Open Kitchen,St
01.2015 - 01.2017

Server

THE ROAD HOUSE
01.2009 - 01.2012

Sales Associate/Key Holder

Marks Work Warehouse
01.2006 - 01.2011
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Server

LOREL'S RESTAURANT - St. Thomas, ON
01.2001 - 01.2005

Cashier

Independent Grocers
01.1997 - 12.1997
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

Food Handler Certificate - ELGIN ST. THOMAS PUBLIC HEALTH - undefined

2012

Smart Serve Re-Certify - ON LINE - undefined

2009

OSSD - undefined

HIGHLAND PARK SECONDARY SCHOOL
Ottawa, ON
1991

Skills

  • PUBLIC HEALTH
  • Team leadership
  • Self-motivated

Accomplishments

  • Greeted patrons and presented menus for breakfast, lunch and dinner.
  • Took food / beverage orders, advised of daily specials and made recommendations.
  • Served customer orders in a timely manner.
  • Presented bills and accepted payment.
  • Maintained clean environment; daily housekeeping duties; wiping tables, counters.
  • Opened / closed business for daily hours.
  • Took / served orders including alcoholic beverages and food.
  • Accepted payment; correctly handled change.
  • Worked in kitchen; cooking CUSTOMER SERVICE / SALES SKILLS:.
  • Perform store "Open & Close" procedures including daily sales balancing.
  • Greet and assist customers with selection, purchases and returns.
  • Advise customers on product quality, care of product and promotions.
  • Complete sales transactions using computerized cash register; cash, interact, credit card.
  • Merchandise incoming stock; assemble displays, maintain neat and tidy store.

Timeline

Dietary Aide

Talbot Manor Retirement Home
04.2023 - Current

Food and Beverage Server

Sunset Grill
08.2020 - Current

Waitress

Wimpy's Diner
11.2017 - 09.2022

Server

The Open Kitchen,St
01.2015 - 01.2017

Server

THE ROAD HOUSE
01.2009 - 01.2012

Sales Associate/Key Holder

Marks Work Warehouse
01.2006 - 01.2011

Server

LOREL'S RESTAURANT - St. Thomas, ON
01.2001 - 01.2005

Cashier

Independent Grocers
01.1997 - 12.1997

Food Handler Certificate - ELGIN ST. THOMAS PUBLIC HEALTH - undefined

Smart Serve Re-Certify - ON LINE - undefined

OSSD - undefined

HIGHLAND PARK SECONDARY SCHOOL
Krista Gaves