Krista Gaves
St. Thomas,ON
Summary
- Superb customer service skills with demonstrated sales ability; 10 years solid experience
- Ability to multi-task in a fast-paced environment; easily learn new skills
- Ability to analyze and solve problems in a constantly changing work environment
- Strong organizational skills; attention to detail
- Highly motivated and dependable
- Smart Serve and Food Handler Certified
Experienced server with professional with strong leadership and relationship-building skills.
Overview
28
28
years of professional experience
Work History
Dietary Aide
Talbot Manor Retirement Home
04.2023 - Current
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
Food and Beverage Server
Sunset Grill
08.2020 - Current
- Greeted guests warmly to foster welcoming environment.
- Maintained up-to-date knowledge of menu options, specialties and menu deviations to accurately relay information to guests.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Inspected dishes and utensils for cleanliness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Waitress
Wimpy's Diner
11.2017 - 09.2022
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
- Used cash registers and credit card machines to cash out customers, handling up to $[Number] in cash per event.
- Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Server
The Open Kitchen,St
01.2015 - 01.2017
Server
THE ROAD HOUSE
01.2009 - 01.2012
Sales Associate/Key Holder
Marks Work Warehouse
01.2006 - 01.2011
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction with quick and professional handling of product returns.
Server
LOREL'S RESTAURANT - St. Thomas, ON
01.2001 - 01.2005
Cashier
Independent Grocers
01.1997 - 12.1997
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Food Handler Certificate - ELGIN ST. THOMAS PUBLIC HEALTH - undefined
2012
Smart Serve Re-Certify - ON LINE - undefined
2009
OSSD - undefined
HIGHLAND PARK SECONDARY SCHOOL
Ottawa, ON1991
Skills
- PUBLIC HEALTH
- Team leadership
- Self-motivated
Accomplishments
- Greeted patrons and presented menus for breakfast, lunch and dinner.
- Took food / beverage orders, advised of daily specials and made recommendations.
- Served customer orders in a timely manner.
- Presented bills and accepted payment.
- Maintained clean environment; daily housekeeping duties; wiping tables, counters.
- Opened / closed business for daily hours.
- Took / served orders including alcoholic beverages and food.
- Accepted payment; correctly handled change.
- Worked in kitchen; cooking CUSTOMER SERVICE / SALES SKILLS:.
- Perform store "Open & Close" procedures including daily sales balancing.
- Greet and assist customers with selection, purchases and returns.
- Advise customers on product quality, care of product and promotions.
- Complete sales transactions using computerized cash register; cash, interact, credit card.
- Merchandise incoming stock; assemble displays, maintain neat and tidy store.
Timeline
Dietary Aide
Talbot Manor Retirement Home
04.2023 - Current
Food and Beverage Server
Sunset Grill
08.2020 - Current
Waitress
Wimpy's Diner
11.2017 - 09.2022
Server
The Open Kitchen,St
01.2015 - 01.2017
Server
THE ROAD HOUSE
01.2009 - 01.2012
Sales Associate/Key Holder
Marks Work Warehouse
01.2006 - 01.2011
Server
LOREL'S RESTAURANT - St. Thomas, ON
01.2001 - 01.2005
Cashier
Independent Grocers
01.1997 - 12.1997
Food Handler Certificate - ELGIN ST. THOMAS PUBLIC HEALTH - undefined
Smart Serve Re-Certify - ON LINE - undefined
OSSD - undefined
HIGHLAND PARK SECONDARY SCHOOL