Summary
Overview
Work History
Education
Skills
Websites
Volunteer history
Languages
Timeline
Generic

Krista Friesen

Dawson Creek,Canada

Summary

Dedicated administrative professional with proven track record of providing exceptional customer service in fast-paced environments. . Hardworking team player with strong decision-making skills to manage multiple, concurrent tasks while offering staff support. Responsible, adaptable and productive professional with effective performance when working in independent or team environments.

Overview

6
6
years of professional experience

Work History

Medical Administrative Assistant

Chickadee Maternity Collaborative Clinic
09.2021 - Current
  • Handled sensitive patient information with discretion, adhering to guidelines and safeguarding privacy at all times.
  • Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
  • Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
  • Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
  • Anticipated supply needs and placed orders proactively, preventing shortages that could disrupt daily clinic operations or compromise patient care quality.
  • Supported office staff and operational requirements with administrative tasks.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
  • Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
  • Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
  • Provided prompt, polite and professional in-person and telephone customer service.

Treasurer

South Peace Historical Society
04.2019 - Current
  • Reconciling accounts
  • Cash reconciliation
  • Collecting payments, paying bills
  • Completing invoices
  • Monthly reports

Primary Care Assistant

Northern Health
05.2021 - 09.2021
  • Covid 19 Clinic
  • Efficient and friendly welcome and check in.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Ensured accurate record of patient demographics and prioritized order of patient appointments.

Secretary

Dawson Creek Speed Skating Club
06.2020 - 12.2020
  • Receive incoming correspondence
  • Send correspondence to members
  • Compile minutes of monthly meetings

Administration / File Maintenance

Safeway
01.2019 - 09.2020
  • Received incoming correspondence and calls.
  • Provided support to the manager, department managers and other staff.
  • Performed and prioritized multiple tasks
  • Communicated well with staff and customers

Education

Applied Business Technology Certificate - Administrative

Northern Lights College
Dawson Creek, BC
2021

Skills

  • Patient care and confidentiality
  • Multitasking and Organization
  • Positive Attitude
  • Interpersonal relationship building
  • Organizational Competence
  • Phone and Email Etiquette
  • Workload Management
  • EMR Software

Volunteer history

  • Treasurer, South Peace Historical Society, Dawson Creek, BC, 04/2019, Present
  • Secretary, Dawson Creek Speed Skating Club, Dawson Creek, BC, 06/2020, 12/2020

Languages

English
Native or Bilingual

Timeline

Medical Administrative Assistant

Chickadee Maternity Collaborative Clinic
09.2021 - Current

Primary Care Assistant

Northern Health
05.2021 - 09.2021

Secretary

Dawson Creek Speed Skating Club
06.2020 - 12.2020

Treasurer

South Peace Historical Society
04.2019 - Current

Administration / File Maintenance

Safeway
01.2019 - 09.2020

Applied Business Technology Certificate - Administrative

Northern Lights College

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Krista Friesen