Krista Fennessey
Dartmouth,NS
Summary
Caring Disability Support Worker skilled at working with individuals living disability issues. Versed in daily living support, meal preparation and mobility assistance. Offers excellent interpersonal and communication skills developed through field experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Prestige Beauty Advisor
Shoppers Drug Mart
08.2020 - 04.2023
- Prioritized helping customers over completing other routine tasks in store.
- Crosssold complementary products by identifying client needs and recommending appropriate solutions, resulting in increased average transaction values.
- Taught customers how to apply makeup and recommended optimal products.
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Tracked individual sales data daily to monitor progress towards personal performance objectives and identify areas for improvement.
- Resolved customer complaints or concerns promptly, upholding the high standards of the prestige beauty department.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Mentored new Beauty Advisors by sharing best practices and providing ongoing support for their success within the team.
Food & Beverage Server
White Point Beach Resort
06.2015 - 09.2019
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Inspected dishes and utensils for cleanliness.
- Collaborated with kitchen staff for seamless communication of special orders or dietary restrictions.
- Reduced waste by closely monitoring inventory levels and promptly communicating supply needs to management.
- Upheld excellent time management skills while prioritizing tasks such as refilling beverages, clearing plates, delivering checks promptly based on guests'' needs or preferences.
- Developed rapport with regular customers, fostering loyalty through friendly interactions and consistent service quality.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Diploma - Counselling Skills And Human Services
MBC
Halifax, NS11.2024
Skills
- Positive Customer Engagement
- Dispute Mediation
- Paperwork management
- Basic Mathematics
- Patience and understanding
- Service planning
- Life Skills Training
- File Management
- Structured Decision Making (SDM) tools knowledge
- Community Referrals
- Family advisement
- Individualized support
- Speech and Language Therapy
- Strategic Planning
Languages
English
Full Professional
Certification
- Introduction To Autism Awareness and Support, Alison Courses - Jan 2024
- ABA for Autism , Alison Courses - Jan 2024
- NVCI, CPI - December 2023
- Naloxone Training , Direction 180 - Novemeber 2023
Additional Information
Over the past decade, I have devoted myself wholeheartedly to supporting my daughter, who has autism, navigating the complexities and challenges that come with her unique needs. This journey has been one of profound growth, learning, and unwavering dedication. As a parent, I have immersed myself in understanding autism spectrum disorder, exploring various therapies, and advocating tirelessly to ensure my daughter receives the care and opportunities she deserves. Through this experience, I have cultivated a deep passion for helping families and children affected by autism, recognizing the importance of empathy, patience, and tailored support. My commitment extends beyond my own family, as I am driven to empower others facing similar journeys, offering guidance, resources, and a compassionate ear. I am deeply invested in promoting acceptance, inclusion, and understanding within our communities, striving to foster environments where every individual, regardless of neurodiversity, can thrive and fulfill their potential.
Timeline
Prestige Beauty Advisor
Shoppers Drug Mart
08.2020 - 04.2023
Food & Beverage Server
White Point Beach Resort
06.2015 - 09.2019
Diploma - Counselling Skills And Human Services
MBC
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