Krista Edwards-De Mauro
Upland,CA
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Shoes That Fit
08.2024 - Current
- Coordinated office operations to ensure efficient workflow and communication across departments.
- Managed scheduling and calendar organization for senior executives, enhancing time management and productivity.
- Developed and maintained filing systems, improving document retrieval efficiency and compliance with company policies.
- Assisted in project coordination by tracking progress and facilitating meetings, ensuring alignment with objectives.
- Maintained inventory of office supplies, optimizing resource allocation and minimizing waste through careful monitoring.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Collaborated with cross-functional teams to support organizational initiatives, driving overall operational success and efficiency.
Wine Sales Representative
Quigley Fine Wines
01.2019 - Current
- Proficient in operating material, handling equipment (includes electric pallet jack, order picker, forklift, and reach truck).
- Assembled customer orders appropriately, prepared orders for loading and secured pallets using stretch wrap.
- Counted containers to crosscheck/verify customer orders.
- Counted inventory stock during physical inventory process.
- Processed UPS, FedEx and GLS orders.
- Maintained highest standards for product quality and service.
- Developed and maintained strong relationships with clients to enhance sales and customer satisfaction.
- Conducted product tastings and educational sessions to promote wine selections and boost customer engagement.
Receiving Manager
Home Depot
01.2018 - 01.2020
- Trained staff to handle, sort and maintain stock and related problems.
- Receiving Manager (continued)
- Review records for accuracy and compliance.
- Determine work procedures, prepare work schedules and expedite workflow.
- Interacted with central distribution and corporate inventory control.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assign duties and assess work for neatness and compliance.
- Supervise compliance of receiving practices.
Underwriting Assistant
Golden Empire Mortgage
01.2014 - 01.2018
- Reviewed appraisals, credit reports, financial statements, and employment/income to verify accuracy and completeness in Byte LOS for Sr. Underwriters.
- Responded to requests via telephone and email.
- Assisted Underwriters, Loan Officers, and Processors effectively answering questions and inquiries while managing workflow.
- Contacted borrowers to gather additional information to make appropriate lending decisions.
- Completed pre-closing responsibilities to prepare loan files for the Closing Team.
- Remote
Property Manager
StorAmerica Self Storage
01.2012 - 01.2014
- Minimized vacancy by collaborating with building owners.
- Improving marketing initiatives, business plans, and tenant outreach programs.
- Monitored timely receipt and reconciliation of rent collections.
- Communicated regularly with tenants achieving maximum customer satisfaction.
Paint Department Supervisor
Home Depot
01.2011 - 01.2014
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Mortgage Operations Administrative Executive
Hollander Financial Holding, Inc.
01.2006 - 01.2009
- Updated quality control standards, methods and procedures to meet compliance requirements.
- Prepared detailed documents and reports in adherence administrative processes.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
Education
Skills
- Strong interpersonal & communication skills focused on customer satisfaction
- Ability to work collaboratively as part of a team
- Self-Motivated with excellent time management skills
- Meticulous attention to detail with superior organizational skills
- Self-starter, focused and balanced under pressure
- Customer service
- Data entry
- Computer skills
- Microsoft Word
- Time management
- Microsoft outlook
- Clerical support
- Critical thinking
- Dedicated team player
LANGUAGES
English | Native
Timeline
Administrative Assistant
Shoes That Fit
08.2024 - Current
Wine Sales Representative
Quigley Fine Wines
01.2019 - Current
Receiving Manager
Home Depot
01.2018 - 01.2020
Underwriting Assistant
Golden Empire Mortgage
01.2014 - 01.2018
Property Manager
StorAmerica Self Storage
01.2012 - 01.2014
Paint Department Supervisor
Home Depot
01.2011 - 01.2014
Mortgage Operations Administrative Executive
Hollander Financial Holding, Inc.
01.2006 - 01.2009
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