Krista Duran

• Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
• Managed high call volume while maintaining professionalism and composure during periods of peak demand.
• Connected callers with appropriate professional, department, or business.
• Implemented process improvements that led to increased workflow efficiency within the telecommunications department.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Maintained detailed records of interactions with customers for future reference and problem resolution assistance.
• Ensured compliance with regulatory requirements related to telecommunications systems operations and security measures while maintaining a safe working environment.
• Enhanced customer satisfaction by efficiently addressing and resolving technical issues in a timely manner.

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• Managed and prioritized customer service requests to achieve prompt resolution.
• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Provided exceptional customer service, resulting in increased client retention and loyalty.
• Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions.

• Analyzed sales data to identify trends and adjust merchandising strategies accordingly for maximum profitability.
• Introduced new products by partnering with vendors to expand selections in response to evolving consumer preferences and market trends.
• Boosted customer satisfaction levels with a focus on providing exceptional service in all perishable departments.
• Improved gross margins by closely monitoring price points on key items in comparison to competitor offerings while balancing quality considerations.
• Oversaw accurate and timely receipt of perishable products.
• Optimized space allocation within the department through strategic layout design, taking into account product visibility and ease of access for customers.
• Reduced shrinkage levels by conducting regular audits, monitoring expiration dates, and ensuring proper rotation of products.
• Collaborated with store leadership to develop marketing initiatives that drove foot traffic into the perishable department sections.
• Ensured compliance with food safety standards by regularly inspecting storage areas, equipment maintenance, and employee practices.
• Controlled and tracked inventory loss due to spoilage or unmet quality standards.
• Enhanced perishable department performance by implementing effective inventory management and merchandising strategies.
• Coordinated product rotation according to expiration date and quality parameters.
• Organized storage areas to maximize capacity, minimize product handling and satisfy temperature requirements.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.

• Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
• Scheduled and received food and beverage deliveries, adhering to food cost and budget.
• Checked and tested foods to verify quality and temperature.
• Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
• Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
• Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
• Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
• Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
• Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
• Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
• Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
• Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
• Calculated prices of ingredients to monitor food costs and control expenses.
• Developed strong vendor relationships for consistent delivery of high-quality ingredients at competitive prices.
• Developed creative daily specials using seasonal ingredients, incorporating fresh flavors into the menu rotation while minimizing costs associated with excess inventory stockpiling.
• Streamlined kitchen operations through regular equipment maintenance checks, minimizing downtime due to malfunctions or repairs.
• Utilized advanced culinary techniques to create visually appealing dishes that delighted guests while maintaining the highest of quality standards.
• Maintained meticulous records of health inspections, consistently achieving high scores.
• Improved customer satisfaction with timely and accurate food delivery.
• Developed and maintained high standard of kitchen hygiene, ensuring compliance with health and safety regulations.