Krista Dunphy
St. Anthony,Newfoundland
Summary
Dynamic General Manager with 22 years of experience in managing multi-unit operations. Skilled in team leadership, operational assessments, and training initiatives that foster employee growth and enhance customer satisfaction.
Overview
1
1
Certification
22
22
years of professional experience
Work History
General Manager
L&H Tucker Holdings Ltd.
St. Anthony, Newfoundland and Labrador
08.2004 - Current
- Managed daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales, to ensure seamless workflow.
- Managed daily operations and ensured alignment with company goals.
- Oversaw staff recruitment, training, and performance evaluations.
- Developed and implemented process improvements across departments.
- Conducted assessments of operational efficiency and effectiveness, identifying areas for enhancement.
- Championed workplace safety protocols to ensure compliance standards were met.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Educated employees on specific job responsibilities, company policies, and operational procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Led associates and managers in providing exceptional client experiences through direct engagement and support.
Bank teller
TD Canada Trust
Corner Brook, Newfoundland and Labrador
04.2004 - 08.2004
- Processed customer transactions with a focus on accuracy and efficiency, contributing to customer satisfaction at a leading financial institution.
- Maintained cash drawer, ensuring accurate cash handling and daily balance to support operational integrity.
- Assisted customers with account inquiries, enhancing their understanding of services and fostering strong customer relationships.
Education
Some College (No Degree) - Business Administration
College of The North Atlantic
St. John's, NLSkills
- Operational management
- Budget management
- P&L management
- Operational efficiency
- Process improvement
- Staff recruitment
- Staff training and development
- Employee training
- Team leadership
- Cross-functional leadership
- Customer service
- Problem solving
- Conflict resolution
- Time management
Certification
- First Aid
- WHMIS
- OH&S
- Food Safety
Timeline
General Manager
L&H Tucker Holdings Ltd.
08.2004 - Current
Bank teller
TD Canada Trust
04.2004 - 08.2004
Some College (No Degree) - Business Administration
College of The North Atlantic