Krista Croft
Bracebridge,Ontario
Summary
Dynamic Clinical Sleep Assistant with a proven track record at Vitalaire, excelling in employee training and customer service. Adept at resolving complex issues and fostering teamwork, I effectively maintained product knowledge and delivered exceptional support, ensuring customer satisfaction and loyalty. My strong communication skills and problem-solving abilities drive innovative solutions in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Clinical Sleep Assistant /Lead CSR
Vitalaire
Huntsville, ON
06.2010 - Current
- Maintained up-to-date records of all tasks assigned to team members and their progress towards completion.
- Participated in brainstorming sessions with the Lead team to develop innovative ideas for product development.
- Organized monthly staff meetings and created presentations as needed.
- Trained new employees on company policies and procedures.
- Resolved customer complaints and escalated issues to management when necessary.
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Some College (No Degree) -
Georgian College
Barrie, NoneSkills
- Employee training
- Customer service
- Product knowledge
- Problem solving
- Excellent communication
- Professional demeanor
- Teamwork
Timeline
Clinical Sleep Assistant /Lead CSR
Vitalaire
06.2010 - Current
Some College (No Degree) -
Georgian College