Krista Coffin
Calgary,AB
Summary
Accomplished Emergency Communications Officer at Alberta Health Services, adept in emergency management and critical thinking. Dedicated 911 Dispatcher offering 12 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Proven track record in improving operational efficiency and fostering team development, with a significant role in drafting regulatory frameworks for Casino New Brunswick.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Emergency Communications Officer
Alberta Health Services
06.2014 - Current
- Handled multiple emergency calls simultaneously, ensuring timely assistance for all callers in need.
- Consistently adhered to established protocols while handling sensitive information, maintaining confidentiality at all times.
- Enhanced emergency response times by efficiently managing incoming calls and dispatching appropriate resources.
- Provided support during major events or disasters by coordinating additional resources as needed.
- Collaborated with other agencies, such as police and fire departments, to coordinate a seamless response to various incidents.
- Customer services
- Helping others that require assistance
Scheduler
Alberta Health Services
11.2012 - 06.2014
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
- Scheduled for multiple unions and jobs
- Customer service
Cage Manager
Casino New Brunswick
03.2010 - 11.2012
- Enhanced casino revenue by implementing effective cage management strategies and monitoring cash flow.
- Addressed customer concerns promptly and professionally, resolving issues efficiently to maintain a high level of customer satisfaction.
- Established a culture of accountability and transparency, fostering trust among team members and promoting high levels of performance.
- Maintained strict compliance with gaming regulations, upholding the integrity of cage operations and protecting company assets.
- In conjunction with New Brunswick Government drafted and wrote regulations for the province.
- Manage and maintain a department of approximately 50 people with a substantial amount of monetary responsibility.
- Schedule all areas of the department. Perform performance management, mentoring, training and coaching to all staff.
- Write policies and procedures manuals for the site and for the government. I was part of the opening team for this facility.
- Established strong relationships with vendors and suppliers, negotiating favorable terms on behalf of the company to reduce overhead expenses.
- Conducted regular audits of cage inventory, maintaining accuracy in financial reporting and identifying potential areas for improvement.
- Worked closely with surveillance teams to monitor casino floor activity and identify potential security risks or areas of concern.
Cage Shift Supervisor
Red Shores Racetrack And Casino
07.2005 - 03.2010
- Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
- Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Oversaw cage-related financial activities on property to enforce laws, rules, regulations and controls of company, tax and gaming commissions.
- Overseen all Racetrack betting operations.
Education
BBA - Advanced Accounting And Finance
University of Prince Edward Island
Charlottetown, PE05.2006
Diploma - Accounting Business And Computer Applications
CompuCollege School of Business
Charlottetown, PE01.1999
Skills
Public Safety Awareness
Data entry proficiency
Information Gathering
Incident Command System
Emergency protocols
Stress Tolerance
Call prioritization
Emergency Management
Prioritizing Situations
Dependable and Responsible
Critical Thinking
Team Leadership
Active Listening
Decision-Making
Computer-aided dispatching
CPR and First Aid
Flexible Schedule
Coaching and Mentoring
Emergency Medical Dispatch (EMD)
Certification
- EMD - Emergency Medical Dispatch
- Building Respectful Workplaces
- Introduction to LEADS in a caring environment
- Introduction to IExpense
- Info Care - On our Best Behaviours
- Ethics and Compliance
- Patient and Family Centred Care
- Patient Relations
- ICS 100
- ICS 200
- Employee Deveolopment
Timeline
Emergency Communications Officer
Alberta Health Services
06.2014 - Current
Scheduler
Alberta Health Services
11.2012 - 06.2014
Cage Manager
Casino New Brunswick
03.2010 - 11.2012
Cage Shift Supervisor
Red Shores Racetrack And Casino
07.2005 - 03.2010
BBA - Advanced Accounting And Finance
University of Prince Edward Island
Diploma - Accounting Business And Computer Applications
CompuCollege School of Business
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