Krista Baker

Drove daily sales while managing staff and setting weekly sales goals. Ensured exceptional customer experiences through effective engagement and resolution of issues.
Coached and trained staff weekly to enhance performance and service delivery. Created and adjusted store budgets dynamically to optimize financial management. Handled monetary transactions, completed bank deposits, and maintained balanced financial spreadsheets daily.
Developed employee schedules and approved vacation requests to maintain workforce efficiency. Audited employee time cards to ensure compliance with payroll requirements.

Greeting clients and promptly checking them in for their appointment. Notifying staff when clients arrive and getting them set up for upcoming service. Answering incoming calls, responding to customer inquires and leaving appointment reminders for upcoming appointments. Processing clients payments while rebooking them into the schedule. Making sure that colleagues schedules are not over booked and accommodating schedule changes. Working as a team to ensure that clients are receiving the best experience. Providing excellent customer service by responding to clients requests quickly and efficiently. Trained new employees on related front desk operations.

Spoke with clients to book orders, trucks and to process payments. Booked trucks accordingly for deliveries and quoted local deliveries. Completed weekly and monthly invoicing, monthly inventory and performed accounts receivable collections. Worked closely with managers on job sites to ensure that they were satisfied with their services. Had complete product knowledge of several different materials in order to ensure the proper material is provided.

Working in customer service and determining solutions for customer issues. Training new employees on product knowledge, computer system and customer service. Setting and meeting daily, weekly and monthly sale goals. Operating/assisting with store operations. Balancing and depositing sales. Winner of the yearly Club Elite award in 2017.