Summary
Overview
Work History
Education
Skills
Languages
Sports, crafts, walking
Timeline
Generic

Krista Baker

North Kingston,ON

Summary

Adept at balancing high-volume service with exceptional food safety standards, I significantly enhanced customer satisfaction at Wendy’s through meticulous attention to detail and personalized service. My proficiency in food handling and ability to foster warm customer relationships underscore my commitment to excellence in fast-paced environments. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

28
28
years of professional experience

Work History

Food Server

Kingsbridge Retirement Home
11.2022 - 08.2024
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Contributed positively to team morale through effective communication and cooperation with coworkers.
  • Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
  • Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
  • Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
  • Maintained cleanliness and organization in dining area, ensuring welcoming environment for guests.
  • Facilitated team-oriented environment, contributing to positive working atmosphere.
  • Conducted regular checks on table cleanliness and utensil supply, maintaining high standards of hygiene.
  • Coordinated with kitchen staff to ensure timely delivery of food, enhancing customer satisfaction.
  • Managed inventory effectively, reducing waste and ensuring availability of popular items.
  • Inspected dishes and utensils for cleanliness.

Food Prep and Server

Wendy’s
06.1996 - 03.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Contributed to inventory management by monitoring stock levels.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.aa

Education

GED -

LCVI
Kingston, ON
06.1996

Skills

  • Cash Handling
  • Food handling
  • Safe Food Handling
  • Cleanliness standards
  • Menu Memorization
  • Food safety practices
  • Relationship Management
  • Service prioritization
  • Food Preparation
  • Order Accuracy
  • Food presentation
  • Food station setup
  • Relationship Building
  • Professional Attitude
  • Order Taking
  • Customer Service
  • Cleaning and sanitation
  • Reliability and punctuality
  • Food safety knowledge
  • Food Safety
  • Stress Tolerance
  • Fast and efficient service worker
  • Reliable and punctual
  • Organized multi-tasker
  • Organization and Planning
  • Meal Preparation
  • Food Safety Compliance
  • Personal hygiene maintenance
  • FLUENT IN [LANGUAGE]EnglishEnglish
  • Order Management
  • Restaurant Operations
  • Ingredient inspectionq
  • Ingredient inspection
  • Team Player
  • Cleaning and organization
  • Time Management
  • Multitasking and Organization
  • Problem-solving abilities
  • Cleaning and sanitizing
  • Multitasking
  • Collaboration and Teamwork
  • Multitasking Abilities
  • Reliability
  • Cleaning
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Critical Thinking
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Dependable and Cooperative
  • Dishwashing
  • Stocking and Replenishing
  • Equipment Operation
  • Inventory organization
  • Food and Beverage Service
  • Food service standards
  • Stocking and Replenishment
  • Food and beverage preparation
  • Drive-Thru Operations

Languages

English
Elementary

Sports, crafts, walking

I enjoy watching hockey and baseball. I walk everywhere and enjoy the outdoors. Crafts are my favorite pastime!

Timeline

Food Server

Kingsbridge Retirement Home
11.2022 - 08.2024

Food Prep and Server

Wendy’s
06.1996 - 03.2023

GED -

LCVI

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Krista Baker