James Hyland
Collingwood,ON
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
23
23
years of professional experience
Work History
Project Manager
Bayside Build Company
Collingwood, ON
01.2018 - Current
- Built and established strong partnerships with teams, vendors and contractors.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Led meetings with internal team members, consultants and contractors.
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Conducted periodic inspections of job sites for quality and progress.
- Created team objectives and roles with specific goals outlined for each individual.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
Level 4 Evaluator & Tech Team Member
CASI | Canadian Association of Snowboard Instructors
Canada
01.2007 - 01.2024
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.
- Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
- Facilitated orientation and training classes to communicate policies and procedures to new hires.
- Monitored training effectiveness through observation and metrics analysis.
- Prepared hard copy training materials, module summaries, videos and presentations.
- Created tests, exercises and role-plays for courses to verify competency.
Program Manager
Evergreen snow school
Hakuba , Nagano
01.2014 - 01.2020
- Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
- Worked in conjunction with Cathy and Lewis to ensure all aspects of the registration process where completed correctly and on time.
- Regulated on snow performance from the CASI evaluator team
- Ensured quality control and regulation for all candidates.
- Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
- Assisted in developing training materials for new hires involved in the program activities.
- Organized and built in house evaluator team used to deliver the highest quality CASI courses possible
Company Owner
Phoenix Construction
Barrie, ON
01.2002 - 01.2010
- Kept records for production, inventory, income and expenses.
- Established strong relationships with suppliers and vendors to secure best prices on resources needed for business operations.
- Set pricing structures according to market analytics and emerging trends.
- Led startup and creation of operational procedures and workflow planning.
- Mentored newly hired employees to take on responsibilities and tasks with solid understanding of requirements.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Hired top-level talent and provided consistent mentoring, building strong management team.
- Participated in conferences and trade shows to introduce company products and services.
Skills
- Workflow Planning
- Systems Implementation
- Multi-Unit Operations Management
- Project Development and Lifecycle
- Performance Improvements
- Workforce Training/Team Building
- Performance Monitoring
- Technical Presentations
- Interpersonal Relationship development
- Staff Management Experience
- Customer Relationship Management
- Staff Management Experience
Timeline
Project Manager
Bayside Build Company
01.2018 - Current
Program Manager
Evergreen snow school
01.2014 - 01.2020
Level 4 Evaluator & Tech Team Member
CASI | Canadian Association of Snowboard Instructors
01.2007 - 01.2024
Company Owner
Phoenix Construction
01.2002 - 01.2010
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