KRISMAN KIRUPAIRAJAN
Scarborough,Canada
Summary
Results-oriented IT Service Team Lead with over 12 years of experience in IT service delivery and 2+ years as a Senior System Analyst. Proven expertise in managing major incidents, overseeing change management, and ensuring service quality in high-pressure environments. Strong leadership and strategic planning skills drive team success and foster collaboration to adapt to changing needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sr.system Analyst
TD Canada Trust
Mississauga, ON
12.2025 - Current
- Managed L3 production support for the Tungsten TotalAgility platform, ensuring 99.9% system uptime.
- Led a team of L2/L3 engineers handling critical incidents, problem management, and change requests.
- Produced monthly performance reporting on KPIs, including SLA compliance and service quality metrics.
- Supported enterprise systems including Entra ID, M365, AD, VPN, and endpoint security.
- Handled deployment, configuration, and upgrade of Tungsten TotalAgility environments.
Sr.system Analyst
University of Health Network
Toronto, ON
01.2020 - 11.2025
- Provided technical support Level 2 / 3 for up to 600 users, including hardware configuration and maintenance.
- Independently evaluated systems to analyze complex issues, performing advanced troubleshooting.
- Managed up to 200 Network / Shared drives, ensuring appropriate access permissions.
- Supported operational stability of assigned Epic applications aligned with clinical workflows.
- Designed and managed solutions for Amazon AWS and internal infrastructure.
Information Technology - Team Lead
Wolverine Worldwide Canada
Mississauga, ON
01.2014 - 12.2019
- Configured and managed IDF, Cisco servers, and switches, resolving complex network issues.
- Set up and maintained user IP phones and provided technical support for security systems.
- Built a new user PC operating system with an SSCM imaging system, enhancing user onboarding.
- Served as the primary point of contact for 99 Managed Service Providers (MSP), maintaining healthy business relationships through constant communication.
IT -Senior System Analyst
Aviva Canada Inc.
01.2011 - 11.2013
- Worked as a Help Desk Agent providing technical support for users, including hardware configuration.
- Diagnosed and resolved a range of software, hardware, and connectivity issues.
- Developed and implemented an efficient ticketing system to monitor service desk tickets.
- Set up secure Wi-Fi, LAN, and VoIP networks, ensuring seamless business operations.
Education
Bachelor's Degree - Computer System Engineering
Centennial College of Applied Arts And Technology
Toronto, ONGED -
Centennial College of Applied Arts And Technology
Toronto, ONDiploma - Computer System Technician
Skills
- IT Operations & Service Desk Management
- Major Incident Management
- Team Leadership & Workforce Scheduling
- SLA, KPI & Performance Management
- Microsoft Azure
- AWS Cloud Infrastructure
- Training and mentoring
- Business process improvement
- ITIL / Incident, Problem & Change Management
- Service Request Management
- Healthcare IT & Clinical Systems Support
- Asset & Endpoint Management
- Microsoft 365, Windows, Active Directory
- Vendor & Stakeholder Management
- IT infrastructure
TECHNICAL ENVIRONMENT
- Operating Systems: Windows 10/11, Windows Server, macOS
- Cloud: AWS (IAM, EC2, S3, VPC, Auto Scaling)
- Infrastructure: Active Directory, DNS, DHCP, Exchange, IIS
- Networking: Cisco routers/switches, LAN/WAN, VPN, VoIP, TCP/IP
- Tools: Microsoft 365, VMware, Citrix, Service Now, SAP, AS/400
- Ticketing System: Service Now, Jira
Certification
- AWS Certified Cloud Practitioner
- CCNA – Routing and Switching (Toronto, ON)
- CompTIA – A+ Certified (Toronto, ON)
- Diploma in Hardware Engineering
Timeline
Sr.system Analyst
TD Canada Trust
12.2025 - Current
Sr.system Analyst
University of Health Network
01.2020 - 11.2025
Information Technology - Team Lead
Wolverine Worldwide Canada
01.2014 - 12.2019
IT -Senior System Analyst
Aviva Canada Inc.
01.2011 - 11.2013
Bachelor's Degree - Computer System Engineering
Centennial College of Applied Arts And Technology
GED -
Centennial College of Applied Arts And Technology