Versatile and results-driven professional with a strong background in assembly and customer service, notably at Ford Motor Company of Canada. Excelled in quality inspections and workplace safety, enhancing productivity by implementing best practices. Skilled in machine operation and fostering team collaboration, I significantly contributed to improving process efficiencies and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Line Assembler
Ford Motor Company of Canada, Limited
09.2014 - Current
Assisted quality assurance by inspecting items and removing defective parts.
Practiced standard operating procedures for consistent production results.
Assisted in training new hires on assembly techniques, fostering a supportive work environment that encouraged skill development and collaboration among team members.
Protected team members by identifying and removing safety hazards, keeping pathways clear, and equipment properly stored.
Delivered timely completion of projects thanks to strong time management skills and prioritizing tasks effectively based on deadlines and workload demands.
Upheld high-detail orientation while assembling intricate components, ensuring each piece met exact specifications for optimal fitment and function within final products.
Removed imperfections in component pieces and finished work.
Completed durable assemblies and subassemblies with hand and power tools.
Performed visual and functional inspection of components to determine quality and identify defects.
Utilized safety devices and procedures to protect personnel and equipment.
Put hazardous materials in properly marked containers to avoid injuries or contamination.
Met daily quotas consistently by always working hard and efficiently with little downtime.
Followed specifics of each production run to perform high-quality work within specified tolerances.
Ensured product quality through thorough inspection of assembled items before moving them to the next stage in the process.
Increased productivity by quickly identifying issues in the assembly process and making necessary adjustments or repairs.
Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
Contributed to cost reduction efforts by accurately tracking inventory usage and minimizing waste during assembly processes.
Kept work areas clean, organized, and safe to promote efficiency and team safety.
Continuously checked products for quality assurance according to strict guidelines.
Customer Service Representative
Tim Hortons
05.2011 - 10.2014
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Collaborated with team members to develop best practices for consistent customer service delivery.
Promptly responded to inquiries and requests from prospective customers.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Maintained up-to-date knowledge of product and service changes.
Personal Support Worker
Cawthra Gardens Long Term Care Residence
06.2013 - 08.2014
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
Maintained strong connections within caregiver community to gain continuous knowledge.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Assisted clients with daily living activities, promoting independence and wellbeing.
Recognized and reported abnormalities or changes in patients' health status to case manager.
Monitored clients' overall health and well-being and noted significant changes.
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Built strong relationships with clients to deliver emotional support and companionship.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Provided safe mobility support to help patients move around personal and public spaces.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
Advocated for client rights while navigating various healthcare systems settings.
Utilized adaptive equipment appropriately when assisting clients with mobility-related tasks or exercises.
Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
Education
Personal Support Worker Program - Personal Support Worker
CRD College of Health Care
Mississauga, ON
09.2012
Bachelor’s Of Science In Nursing - Nursing
Manila Tytana Colleges
Manila, Philippines
03.2011
Skills
Workplace Safety
Quality Inspections
Production Scheduling
Machine Operation
Component installations
Assembly techniques
Hand tools proficiency
Hand and power tools
Equipment Operation
Repetitive Work
Product Assembly
Good Manufacturing Practices
Materials Management
Polishing work
Languages
English
Professional Working
Timeline
Line Assembler
Ford Motor Company of Canada, Limited
09.2014 - Current
Personal Support Worker
Cawthra Gardens Long Term Care Residence
06.2013 - 08.2014
Customer Service Representative
Tim Hortons
05.2011 - 10.2014
Personal Support Worker Program - Personal Support Worker
CRD College of Health Care
Bachelor’s Of Science In Nursing - Nursing
Manila Tytana Colleges
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