Krishnaprasad Koliyat
Calgary
Summary
Experienced team leader prepared for this role, bringing strong expertise in logistics, inventory management, and operational efficiency. Adept at fostering team collaboration and driving results, with reputation for reliability and adaptability. Skilled in process improvement, conflict resolution, and maintaining high standards in dynamic environments. Known for effective communication and leadership that aligns team efforts with organizational goals.
Overview
8
8
years of professional experience
Work History
Flow Team Leader
Amazon
04.2024 - Current
- Tier 3 Outbound-Operations
- Increased daily efficiency by 100% by optimizing SOS acceptance and balancing pick and pack processes.
- Streamlined departmental coordination, resulting in (100%) CPTs cleared before PAD time consistently.
- Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
- Reduced downtime for equipment maintenance through proactive scheduling and coordination with technicians.
- Conducted training and change management processes to improve operations.
- Achieved highest volume during peak operations at Amazon YYC4, processing 280K units in a single shift
Process Assistant
Amazon
09.2022 - 03.2024
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
- Achieved the highest TPH of 99.75 during prime in singles department.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Support daily management of department duties, including allocating labour, leading meetings and assigning job duties.
- Tracking and reporting of labour hours.
- Know, understand, and follow all current SOPs.
- Got an opportunity to be part of 2 new launches of fulfillment centers in Canada.
- Trained the low performing associates and helped them to improve their rates and quality of performance.
Customer Sales Advisor
Concentrix
01.2020 - 04.2021
- Humana Pharmacy
- Answered phone and assisted customers initial inquiries.
- Assisted customers by listening attentively to caller needs to ensure a positive customer service.
- Maintained customer record by updating account information.
- Educated customers about billing, payment processing and support policies and procedures.
Intern
International Shipping Bureau
12.2016 - 02.2017
- Export and Import
- Gained knowledge about Customs clearance.
- Performed basic documentation.
- Basic knowledge about generating Airway bill and bill of lading.
Education
Post-Baccalaureate Diploma - Supply Chain Management
Cape Breton University
Sydney, NS04.2020
BBA - Logistics, Materials and Supply
Indian Institute of Logistics
Chennai India02.2017
Skills
- Customer focus
- Innovation skills
- Leadership and Time Management
- Highly Oriented
- Team management
Timeline
Flow Team Leader
Amazon
04.2024 - Current
Process Assistant
Amazon
09.2022 - 03.2024
Customer Sales Advisor
Concentrix
01.2020 - 04.2021
Intern
International Shipping Bureau
12.2016 - 02.2017
Post-Baccalaureate Diploma - Supply Chain Management
Cape Breton University
BBA - Logistics, Materials and Supply
Indian Institute of Logistics
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