Meghana Chigirikota

• Executed small to medium-sized projects independently with initial direction, transitioning to designing and delivering projects autonomously.
• Leveraged technology to solve business problems by writing high-quality, maintainable, and robust code, following best practices in software engineering.
• Participated in triaging, diagnosing, and resolving incidents, collaborating with cross-functional teams to address root causes.
• Recognized operational inefficiencies and proactively worked towards eliminating them by enhancing systems engineering or updating application code.
• Implemented and improved observability patterns, enhancing service level indicators, objective monitoring, and alerting solutions for optimal transparency and analysis.

• Created a springboot Prometheus client library to leverage the usage of the library for the springboot apps to fetch the application metrics and monitor the same in Grafana
• Worked in developing a solution to create APIGEE Big-query datasource to fetch the apigee logs and publish them in Grafana
• Handling various community channel user queries with respect to reliability of the apps
• Worked in Migration of the existing azure infrastructure to GCP Cloud environment
• Created a terraform file of Grafana infrastructure
• Created Helm charts to deploy apps in open-shift environment

Promoted from Assistant System Engineer to IT Analyst within 2 years, with a primary focus on delivering solutions for American Express (AMEX).

MYCA Level III Production Support Project

Client: American Express
Duration: August 2017 – July 2019
Designation: Site Reliability Engineer

- Monitored AMEX’s digital platforms, ensuring high availability and scalability using Grafana and Splunk.
- Provided detailed performance reports to improve customer experience across devices and countries.
- Troubleshot infrastructure incidents and provided insights into performance improvements.

SAFE (Secure Access for Enterprise)

Client: American Express
Duration: August 2019 – March 2020
Designation: Programmer

- Managed certificate renewal and upload processes to ensure security for AMEX services.
- Addressed bugs and collaborated with the team for application fixes.

LAAS (Logging As A Service)

Client: American Express
Duration: March 2020 – March 2022
Designation: DevOps Engineer

- Integrated Kafka with Splunk for effective log management and application monitoring.
- Used Prometheus and Grafana for metrics collection and visualization.
- Assisted in onboarding new applications and troubleshooting performance issues.

Assistant System Engineer

Tata Consultancy Services (TCS), Hyderabad
August 2017 – July 2019

- Provided application support for AMEX’s digital platforms to ensure service reliability and scalability.
- Collaborated with teams to resolve critical incidents, minimizing downtime and maintaining high service availability.Analysing performance of the infrastructure by using Grafana and Splunk dashboard

• Generating visualization reports for business solutions and for customer enhancements
• Analysing and troubleshooting the customer data using past trends to provide insights
• Participate in knowledge transfer to ensure better grasp of the product and domain
• Client: American Express Company(AMEX), Banking & Financial services U.S.A
• Role: Site Reliability Engineer
• Duration: 2 years (Aug 2017 – July 2019)