KRISHNAKUMAR SUMA KUMARI SADASIVAN NAIR
Ottawa,Canada
Summary
Highly dependable delivery driver with over two years of experience delivering goods efficiently and on time in Ottawa and Saskatchewan. Strong customer service skills and proven ability to build strong relationships. Seeking a position to apply expertise in navigation, time management, and safe driving practices. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
Work History
Delivery Driver
SkipTheDishes, Uber Eats, DoorDash
11.2022 - Current
- Completed high-volume food and package deliveries
- Managed delivery schedules efficiently
- Navigated local and rural areas effectively using GPS
- Maintained customer satisfaction with prompt service
Customer Service/Delivery Driver
Red Swan Pizza
02.2024 - 07.2025
- Delivered orders efficiently, ensuring timely arrival and customer satisfaction.
- Navigated routes using GPS technology to optimize delivery time and minimize delays.
- Communicated effectively with customers regarding order status
- Delivered excellent customer service in a fast-paced restaurant environment, takeout, and phone orders with accuracy and professionalism.
- Assisted in food prep and packaging during peak hours to support team efficiency and timely deliveries.
Delivery Driver Part-Time
Intelcom Amazon Delivery Service and GLS
06.2024 - 01.2025
- Delivered packages safely and on time across Ottawa
- Optimized delivery routes for efficiency
- Maintained strong customer service with timely updates
- Experienced with both residential and commercial areas
Customer Service/Delivery Driver
Red Swan Pizza
03.2023 - 10.2023
- Delivered orders efficiently, ensuring timely arrival and customer satisfaction.
- Navigated routes using GPS technology to optimize delivery time and minimize delays.
- Communicated effectively with customers regarding order status
- Delivered excellent customer service in a fast-paced restaurant environment, takeout, and phone orders with accuracy and professionalism.
- Assisted in food prep and packaging during peak hours to support team efficiency and timely deliveries.
Store Manager
Care 4 Assosiate
10.2018 - 09.2022
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Customer Service representative/Senior cashier
Al Rostamani international exchange
05.2011 - 08.2018
- Provided customer support for financial transactions, including currency exchange and remittances.
- Handled customer inquiries and complaints with professionalism and efficiency.
- Processed cash and card payments accurately while maintaining compliance with financial regulations.
- Assisted in promoting financial products and services to increase sales.
Education
Bachelor of science - Physics
Kerala University
05-2007
MBA - Marketing
T John College
05-2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Microsoft Excel
- Complaint handling
- Client relations
- Delivery scheduling
Timeline
Delivery Driver Part-Time
Intelcom Amazon Delivery Service and GLS
06.2024 - 01.2025
Customer Service/Delivery Driver
Red Swan Pizza
02.2024 - 07.2025
Customer Service/Delivery Driver
Red Swan Pizza
03.2023 - 10.2023
Delivery Driver
SkipTheDishes, Uber Eats, DoorDash
11.2022 - Current
Store Manager
Care 4 Assosiate
10.2018 - 09.2022
Customer Service representative/Senior cashier
Al Rostamani international exchange
05.2011 - 08.2018
Bachelor of science - Physics
Kerala University
MBA - Marketing
T John College
Key Qualifications
- Over six years of customer service representative experience
- Almost two years of delivery experience
- One and half years with Intelcom Amazon Delivery Service and GLS in Ottawa
- Two years delivering via SkipTheDishes, Uber Eats, and DoorDash
- Familiar with local routes in Ottawa and Saskatchewan
- Proven expertise in handling customer inquiries, resolving issues and ensuring satisfaction
- Skilled in cash handling, financial transactions and customer relationship management
- Proficient in using GPS and navigation apps
- Excellent communication and customer service skills
- Valid Ontario G driver’s license with clean driving record
- Physically fit and capable of lifting packages
AVAILABILITY
Full-time, flexible schedule including days, evenings, and weekends.
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