. Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support.
· Recruit recent graduates and manage the talent pool inventory for potential hires.
· Coordinate with employees on start dates, duties, and responsibilities to ensure smooth operations.
· Address concerns and issues raised by students and parents, fostering a positive environment.
· Assist in preparing the studio’s operating budget and maintain inventory and budgetary controls.
· Advertise and market dance classes and events to attract new students.
· Conduct analysis of studio operations related to budgeting, contracts, and project planning for events.
· Supervise records of management staff and ensure office organization and proper document handling.
· Liaise with clients to understand event requirements, performance expectations, and logistics.
· Collect and screen job applications, interviewing candidates for both dance instructors and administrative positions.
· Oversee and coordinate the studio’s administrative processes, scheduling classes for students and instructors, ensuring continuous improvement of procedures.
· Manage administrative tasks related to student enrolments, registrations, and communication within the studio.
· Administer policies and procedures related to the release of student records in accordance with privacy regulations.
· Establish work priorities, delegate tasks to administrative staff, and ensure deadlines are met while maintaining consistency for events and dance performances in events.
· Coordinate and plan office services such as studio space, equipment, supplies, forms, and asset management.
· Collect and compile data to prepare regular reports, promotional materials, digital marketing and studio correspondence.
- Office Operations Management: Oversee day-to-day office operations, ensuring efficiency in administrative processes and implementation of best practices.
- Client Coordination: Serve as the primary point of contact for clients, understanding their hiring needs, providing updates on job placements, and ensuring client satisfaction.
- Candidate Recruitment Support: Assist with job postings, screen resumes, schedule interviews, and maintain a database of qualified candidates.
- Document Management: Ensure proper handling, filing, and organization of client and candidate records, adhering to data privacy regulations.
- Scheduling and Coordination: Coordinate interviews, meetings, and candidate placement timelines between clients and job seekers.
- Onboarding Support: Assist clients with the onboarding process for new hires, including preparing documentation and ensuring compliance with company policies.
- Advertising & Marketing: Create and manage marketing materials to promote job openings, consulting services, and the company's brand.
- Payroll & Billing Support: Assist in the preparation of invoices, payroll, and other financial documents related to client services.
- Staff Supervision & Training: Oversee and manage daily operations, supervise team members, and ensure they adhere to company standards and policies. Provide training, coaching, and support to new and existing staff.
Customer Service: Ensure high levels of customer satisfaction by addressing customer concerns, handling complaints, and ensuring service is fast and friendly.
- Shift Management: Schedule shifts, assign duties to staff, and ensure the smooth flow of operations during peak and off-peak hours.
- Quality Control: Monitor food preparation and ensure all items meet quality standards, including taste, appearance, and hygiene requirements.
- Inventory Management: Manage stock levels, conduct inventory checks, and ensure necessary supplies and ingredients are available for smooth operations.
- Health & Safety Compliance: Ensure the team follows health, safety, and sanitation guidelines, and maintain a clean and safe work environment at all times.
- Cash Handling & Register Management: Oversee cash transactions, ensure the accuracy of register balances, and handle cash deposits as required.
- Opening & Closing Procedures: Oversee opening and closing procedures, including cash reconciliation, cleaning duties, and security checks.
- Team Motivation: Foster a positive and motivating work environment to improve team morale and performance, ensuring high productivity and customer service standards.
- Reporting: Provide reports to management regarding daily sales, staff performance, inventory levels, and any operational issues.
- Problem Solving: Resolve operational issues, customer complaints, and employee concerns in a timely and professional manner.
- Promotions & Up-sells: Ensure staff are aware of current promotions and upsell products to increase sales and meet company targets.