Krishna Kalidas Patel

• Research, design and develop information and communication system network architecture.
• Research, evaluate and integrate network system and data communication hardware and software.
• Assess, document, and optimize the capacity and performance of information and communication system networks.
• May lead and coordinate teams of design professionals in the development and integration of information and communication system architecture, hardware, and software.
• Establish and maintain relationships with suppliers and clients.
• Analyze user requirements, and design and develop system architecture and specifications.
• Develop and conduct design verification simulations and prototype bench tests of components.
• Supervise, inspect and provide design support during the manufacturing, installation and implementation of computer and networking hardware.

• Reporting to the Senior Manager, Distribution
  
• Work in a small team with startup mentality to support multiple global customers
  
• Expert level technical advisor or specialist on highly complex engineering, development and
  design initiatives.
  
• Develop solution requirements, design specifications & operational guidelines for Distribution
  Systems.
  
• Participate and assist in developing technology options analysis and providing an optimum
  recommendation that meets the stated requirements in functionality, performance, scalability,
  reliability, cost and support.
  
• Represent the department and coordinate with peer departments to ensure effective delivery
  and support of Distribution Systems.
  
• Establish necessary testing requirements to evaluate the proposed designs and to validate
  the technology platform or systems (laboratory, network verification, operational readiness)
  
• Collaborate with development teams, support, and business on day to day requests and
  support matters
  
• Document any departmental and technical procedures;
  
• Produce clear, well-crafted design and project planning documents with specified tasks,
  milestones, and effort required
  
• Perform system monitoring, verifying the integrity and availability of all hardware, server
  resources, systems and key processes, reviewing system and application logs.
  
• Ensure events are managed until resolution while adhering to Incident and SLA guidelines
  
• Repair and recover from hardware or software failures.
  
• Act as single point of contact for multiple projects and\or incidents
  
• Perform regression testing of new firmware, hardware and softwareCompliance with all
  Evertz Policies and Procedures
  

• Assist external users of the client's technical products or services; identify, investigate, research
and provide resolution to user questions and problems
• Troubleshoot basic and routine customer issues that are technical in nature; including hardware,
software, networking, or other designated client products
• Follow appropriate escalation path to resolve technical issues; including making follow up
outbound calls to customers or other parties as needed
• Solve problems that are generally unstructured and require extensive use of conceptual thinking
skills
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing
opportunity to build rapport with the customer
• Clarify customer requirements; probe for understanding
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance.

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Clarify customer requirements; probe for understanding

• Prepare complete and accurate work including appropriately notating accounts as required

• Participate in activities designed to improve customer satisfaction and business performance.