Krishna Gopal Ghosh
Mississauga,ON
Summary
Krishna is very enthusiastic, target oriented and dedicated professional with strong background in territory management and client relationship building. Skilled in sales strategy, negotiation, and market analysis. Known for fostering team collaboration and adapting to changing market needs. Focused on driving revenue growth and delivering measurable outcomes. Outspoken Sales expert with 19 years of industry experience in multiple domains.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sales Advisor
Best Buy
10.2023 - Current
- Provide expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increase sales by establishing rapport with customers and identifying their needs.
- Handle difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Exceed sales targets consistently through effective product demonstrations and persuasive communication skills.
- Assist customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
Inside Sales Representative
Leon's Furniture
06.2023 - 10.2023
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Senior Territory Sales Executive
Abbott Healthcare Pvt Ltd.
12.2020 - 06.2023
- Managed a portfolio of 15+ Products and services
- Delivered a target of monthly sales goals of 1.75CR (INR) across territory
- Handled General Trade business, Channel Management and leading Team of 10 members, understanding Market trend
- Institutional Sales and Key Account Management for 35+ accounts across territory
- Facilitated sophisticated development of sales team through innovative training methodologies and sales approaches
- Streamlined internal processes for increased efficiency in order tracking, invoicing, and follow-up communications with customers.
- Increased territory sales by implementing strategic customer engagement and relationship-building initiatives.
Facility Manager
Abbott Healthcare Pvt Ltd.
02.2013 - 12.2020
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
- Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
- Conducted regular audits to maintain compliance with industry regulations and company policies, mitigating potential risks.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Developed strategic plans for facility improvements, considering both short-term needs and long-term objectives.
Accounts Executive
Roto Power Project Pvt Ltd.
05.2012 - 02.2013
- Enhanced revenue generation through diligent monitoring of account balances and timely follow-up on outstanding payments.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Handled Budgeting and Forecasting
- Managed Financial reporting & recordkeeping
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Customer Support Supervisor
LesConcierges
08.2005 - 05.2012
- Collaborated with other departments on initiatives aimed at enhancing overall customer experience across all touchpoints within the company.
- Verified accurate data entry and maintenance of information in SAP CRM system.
- Enhanced team performance by conducting regular training sessions and offering constructive feedback.
- Improved customer satisfaction by consistently providing timely and accurate support to clients.
Education
Bachelors -
Business Administration
Skills
- Retail sales experience
- Merchandising
- CRM proficiency
- Territory management
- People management
- Sales strategy development
- Customer service experience
- Customer relationship building
- Strong analytical & organizational Skill
Certification
- SAP FICO
- CAC
- ITZEN
- PRIMA
Languages
English
Native or Bilingual
Personal Information
Gender: Male
Awards
- 5 times Abbott Bonanza in Sales
- 4 times Abbott Value Awards in Sales
- 2 times Value of Achievement in Administration
- 1 Time Highest Sales Achiever for child nutrition
Timeline
Sales Advisor
Best Buy
10.2023 - Current
Inside Sales Representative
Leon's Furniture
06.2023 - 10.2023
Senior Territory Sales Executive
Abbott Healthcare Pvt Ltd.
12.2020 - 06.2023
Facility Manager
Abbott Healthcare Pvt Ltd.
02.2013 - 12.2020
Accounts Executive
Roto Power Project Pvt Ltd.
05.2012 - 02.2013
Customer Support Supervisor
LesConcierges
08.2005 - 05.2012
Bachelors -
Business Administration
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