Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Krishnadev Pradeesh

Kingston,Canada

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

2
2
years of professional experience
1
1
year of post-secondary education

Work History

Customer Service Representative

LCBO
04.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Retail Sales Associate

Loblaws
05.2023 - 03.2024
  • Actively promoted products or services to customers by utilizing various techniques, such as cross-selling, upselling, and informing customers about ongoing sales, promotions
  • Had a good understanding about the features, benefits, and uses of different products, as well as policies and procedures.
  • Computed purchases and received and processed cash or credit payment.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Used product knowledge to suggest items to match client needs.

Education

P. G Certificate - Digital Marketing

St Lawrence College
Kingston, ON
05.2024 - 02.2025

P.G Certificate - User Experience Design

St Lawrence College
Kingston
05.2023 - 12.2023

Skills

  • Sales
  • Customer Service
  • Merchandising
  • Team Work
  • Analytical skills
  • Pos
  • Communication skills
  • Money Handling
  • Display Setup
  • Order Processing
  • Retail Sales
  • Stock Replenishment
  • POS System Operations
  • Product Promotions
  • Product Demonstrations
  • Sales Goal Achievement
  • Customer Relations
  • Computer Proficiency
  • Complaint Handling

Languages

English
Advanced (C1)

Timeline

P. G Certificate - Digital Marketing

St Lawrence College
05.2024 - 02.2025

Customer Service Representative

LCBO
04.2024 - Current

Retail Sales Associate

Loblaws
05.2023 - 03.2024

P.G Certificate - User Experience Design

St Lawrence College
05.2023 - 12.2023

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Krishnadev Pradeesh