Krishnadas Rajeev
Waterloo,ON
Summary
Motivated and customer-focused professional with experience in retail and sales, skilled in providing excellent customer service and fostering brand loyalty. Proven ability to work in fast-paced environments, manage multiple tasks, and contribute to a high-performing team. Passionate about leveraging technology to create solutions for customers and improve their experience. Dedicated to maintaining a positive and collaborative work culture while striving to meet business objectives.
Overview
5
5
years of professional experience
Work History
Sales Store Associate
Nike Factory Store
02.2023 - Current
- Provided outstanding customer service through active engagement and tailored product recommendations, leading to increased customer satisfaction and loyalty.
- Assisted customers with product inquiries, purchases, exchanges, and returns, ensuring a seamless shopping experience.
- Collaborated with team members to achieve sales goals, contributing to a cohesive and high-performing store environment.
- Managed dressing rooms and maintained an organized store layout to uphold brand standards and enhance customer experience.
- Communicated store policies clearly, ensuring customer understanding and compliance.
- Supported visual merchandising by restocking shelves and organizing front-end displays to align with merchandising standards.
Assistant Marketing Manager
Bharath Sanchar Nigam Ltd.
10.2020 - 03.2021
- Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Enhanced customer engagement with targeted social media efforts and email marketing strategies.
- Completed projects on-time and under-budget by collaborating with sales, technical and customer relations departments.
Sales and Marketing Assistant
Cafe Atlantis
08.2019 - 10.2020
- Assisted call-in customers with questions and orders.
- Improved social media presence by creating engaging content that resonated with target audiences, driving follower growth and enhancing brand recognition.
- Boosted sales revenue by developing and implementing targeted marketing strategies.
- Coordinated trade shows and events to showcase products, resulting in increased customer engagement and potential business opportunities.
Education
Post-Graduate Diploma - Project Management
Conestoga College
Doon Campus, Kitchener, ON 10.2023
Post-Graduate Diploma - Financial Technology
Conestoga College
Doon Campus, Kitchener, ON12.2022
BBA - Finance
Jain College CGS
Bangalore, India04.2019
Skills
- Customer Service Excellence: Proven track record in delivering exceptional service, resolving customer issues, and ensuring satisfaction
- Team Collaboration: Effective at working with cross-functional teams to meet sales goals and enhance service delivery
- Problem-Solving: Able to quickly assess situations and create solutions that improve the customer experience using technology
- Communication: Skilled in engaging with customers in person, by phone, and through messaging platforms to ensure clarity and satisfaction
- Retail Operations: Experience in managing store operations, including organizing merchandise, handling returns, and maintaining a clean and organized environment
- Technological Proficiency: Familiar with MS Office, SAP Analytics (Basics), and computer fundamentals, enabling efficient use of technology in customer solutions
Timeline
Sales Store Associate
Nike Factory Store
02.2023 - Current
Assistant Marketing Manager
Bharath Sanchar Nigam Ltd.
10.2020 - 03.2021
Sales and Marketing Assistant
Cafe Atlantis
08.2019 - 10.2020
Post-Graduate Diploma - Project Management
Conestoga College
Post-Graduate Diploma - Financial Technology
Conestoga College
BBA - Finance
Jain College CGS
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