KRISHNABA RANA
CUSTOMER SERVICE REPRESENTATAIVE
Toronto,ON
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Server position. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support and proficient in utilizing customer service best practices and adapt at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
HOME DEPOT
02.2020 - 12.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Fashion Associate
RW&CO
06.2024 - 12.2024
- Employed strong sales and communication techniques to facilitate 75% increase in sales.
- Styled mannequins and designed merchandise displays to promote key pieces and shopper engagement.
- Assisted customers in finding perfect outfits for special occasions, resulting in positive feedback and repeat business.
- Maintained a clean and organized sales floor, ensuring an enjoyable shopping experience for customers.
- Recommended, selected and located merchandise for shoppers, engaging politely to establish product needs and wants.
- Managed inventory and ensured proper stock levels for high-demand products.
AutoCAD Designer
Gage Group Of Companies
10.2023 - Current
- Developed comprehensive sets of construction documents using AutoCAD software, facilitating timely approvals from regulatory authorities.
- Updated existing drawings based on field observations or changes requested by clients or other stakeholders involved in the project.
- Participated in design review meetings, providing valuable input and feedback to improve overall project outcomes.
Education
ADVANCED DIPLOMA - ARCHITECTURE TECHNICIAN
SHERIDAN COLLEGE
Mississauga, ON 05.2001 -
Certification
Smart Serve Onatario
Timeline
Smart Serve Onatario
02-2025
Fashion Associate
RW&CO
06.2024 - 12.2024
AutoCAD Designer
Gage Group Of Companies
10.2023 - Current
Customer Service Representative
HOME DEPOT
02.2020 - 12.2023
ADVANCED DIPLOMA - ARCHITECTURE TECHNICIAN
SHERIDAN COLLEGE
05.2001 -
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