Summary
Overview
Work History
Education
Skills
Achievements
Websites
Timeline
Generic

KRISHNA VALA

Brampton

Summary

Dynamic and results-driven professional with over 5 years of experience in customer success, account management, and operational coordination. Proven ability to manage customer orders, ensure timely delivery, and resolve post-shipping issues. Expertise in using Salesforce for account management and tracking, while delivering tailored solutions to meet customer requirements. Strong collaborator with cross-functional teams, skilled in maintaining customer relationships, analyzing order-related data, and ensuring compliance with business and customer standards.

Overview

5
5
years of professional experience

Work History

Business Development Representative

Google
Toronto
04.2024 - Current
  • Prepared and delivered accurate and timely quotes, aligned with company policies and pricing structures.
  • Built strong relationships with C-suite executives, understanding their needs, and providing tailored solutions.
  • Utilized Salesforce to track customer interactions, manage accounts, and monitor deal progress.
  • Collaborated with sales, support, finance, and operations teams to address customer inquiries and provide seamless experiences.
  • Proactively identified upsell and cross-sell opportunities, contributing to customer satisfaction and retention.

Technical Case Manager

Hyundai Motor America Corporate Office
Calgary
03.2023 - 04.2024
  • Managed escalated customer cases, resolving concerns promptly to ensure satisfaction and retention.
  • Worked closely with logistics teams to ensure compliance with delivery schedules and product availability.
  • Maintained accurate CRM records, providing insights to improve operational processes, and enhance customer experience.
  • Addressed customer concerns and managed non-conformance issues, ensuring prompt resolution and high customer satisfaction.

Key Account & Operations Manager

Zomato
Ahmedabad
04.2021 - 03.2023
  • Coordinated order management, ensuring timely and complete delivery, in collaboration with internal and external teams.
  • Analyzed customer needs and provided tailored solutions to improve service delivery and customer satisfaction.
  • Managed operational processes, working with third-party vendors and internal teams to address issues related to order fulfillment.
  • Gathered customer feedback to identify opportunities for service improvement, and increased customer retention.

Operations Executive

Zomato
Ahmedabad
11.2019 - 04.2021
  • Supported operational tasks, including managing customer orders, and addressing service-related inquiries.
  • Worked closely with internal teams to ensure smooth operational processes, and timely issue resolution.

Education

Bachelor of Science - Computers

St.xavier's College
Ahmedabad
05-2017

Skills

  • Customer Order Management: Managing orders, ensuring on-time delivery, and addressing order-related customer queries
  • Logistics Coordination: Collaborating with internal teams and third-party logistics to ensure compliance with agreed lead times, product availability, and delivery schedules
  • Salesforce and CRM expertise: managing customer interactions, resolving issues, and ensuring data accuracy
  • Problem Resolution: Handling customer complaints, troubleshooting order-related issues, and processing returns and credits
  • Data analysis: Analyzing order-related data, identifying trends, and managing metrics such as fines and fill rates
  • EDI & SAP: Experience with EDI relationships and SAP IDOC error resolution for customer orders
  • Cross-functional collaboration: Working with sales, support, logistics, and finance teams to provide seamless customer service
  • Pipeline generation, lead prospecting, closing tactics, B2B background, social media marketing, consultative sales

Achievements

  • Sold over 100+ cloud tools to C-suite executives within 6 months at Google.
  • Resolved escalated customer cases promptly at Hyundai, improving customer satisfaction and retention.
  • Enhanced client retention and expanded partnerships at Zomato, contributing to business growth.

Websites

Timeline

Business Development Representative

Google
04.2024 - Current

Technical Case Manager

Hyundai Motor America Corporate Office
03.2023 - 04.2024

Key Account & Operations Manager

Zomato
04.2021 - 03.2023

Operations Executive

Zomato
11.2019 - 04.2021

Bachelor of Science - Computers

St.xavier's College

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KRISHNA VALA