Krishna Shah
Toronto,ON
Summary
Dedicated and compassionate Developmental Services Worker graduate with experience in supporting individuals with disabilities and promoting independence and well-being. Skilled in creating and implementing personalized care plans, conducting assessments, and providing emotional and physical support. Excellent communication and interpersonal skills, allowing for effective collaboration with clients, families, and interdisciplinary teams. Proficient in documenting progress and ensuring compliance with regulatory standards. Committed to providing high-quality care and improving the quality of life for individuals with disabilities. Seeking an opportunity to utilize my skills and passion in a dynamic and rewarding role as a Developmental Services Worker.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Field Placement Student
L'Arche Toronto
Toronto, ON
01.2024 - Current
- Collaborating effectively with the core members of Greenwood House and developing meaningful relationships through effective communication and genuine engagement.
- Facilitating social and recreational activities: participating in group activities, outings, and events to promote socialization, community integration, and skill development.
- Provided comprehensive feeding support to individuals in a professional and compassionate manner, ensuring their nutritional needs were met.
- Professionally observed and applied principles of medical administration, implementing effective intervention strategies. Collaborated closely with house leaders to develop innovative ideas for optimal support of core members. Proficiently utilized ceiling lift apparatus in ensuring safe and comfortable transfers. Displayed keen observation and evaluation skills, identifying and implementing deescalation techniques to effectively manage challenging situations.
Club Lounge Attendant
IHG Intercontinental Toronto Centre
Toronto, ON
01.2023 - Current
- Providing exceptional service to a high volume of daily guests
- Greeting incoming guests warmly and sharing information on policies and amenities
- Engaging with guests to create a welcoming and comfortable atmosphere
- Answering guest questions regarding local area, facilities and amenities.
- Demonstrating basic knowledge of Opera software, adeptly assisting guests with check-in and check-out processes. Expertise includes sending receipts, reinstating and reopening folios, applying ambassador credit, and ensuring seamless Loyalty recognition, Issuing room keys, during peak periods at the club lounge desk.
Field Placement Student
Brighton Launch school Day program for people with intellectual disabilities
North York
09.2023 - 12.2023
- providing personalized and individualized support to adults with developmental and intellectual disabilities.
- Implementing positive behavior support strategies, de-escalation techniques, and the ability to create a supportive and inclusive learning environment.
- Ability to work effectively as part of a multidisciplinary team such as therapists, and families to ensure a holistic and integrated approach.
- Assisting them with essential life skills, including culinary proficiency, community integration, stress management, and language and social skill development
Customer Service Representative
New York News
Toronto, ON
05.2022 - 07.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
Gas Station Customer Service Representative
Circle K
Etobicoke, ON
01.2022 - 05.2023
- Managed in-store food and general merchandise inventory, stocked goods and documented low stock levels
- Checked customer ages before cigarette or alcohol purchases and allowed sale only if within legal age limits
- Trained 24 new cashiers and supervised work during training period.
FC Associate
Amazon
Brampton, ON
08.2021 - 12.2022
- Scanned incoming products with radio-frequency scanners and entered products into inventory management system for smooth stock tracking and customer order fulfillment
- Mastered complete production flow to allow effective service anywhere, troubleshot flow or machinery issues and strictly adhered to safety, quality and production standards
- Verified items correctly matched to sales check for packing and shipment.
Data Entry Specialist
Ind Blues Pharmaceuticals
Nadiad, Gujarat
01.2021 - 07.2021
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
- Teamed with peers, technicians and pharmacists to prioritize and complete orders
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions
Education
High School Diploma: Pre Health-Medical Sciences -
Sheridan College
08.2022
High School Diploma: Developmental Services Worker - Disability And Behavioral Support Worker
Fanshawe College
Skills
- Strategic Approach
- Multitasking and Prioritization
- Professional Appearance
- Cooperative Attitude
- Active Listening
- Organizational Proficiency
- Scheduling and Coordinating
- Incident Reports
- Risk Assessments
- Client Needs Assessment
- Feeding Assistance
- Individual Support Plans
- Flexible Schedule
- Behavior Support Plans
Certification
- Licensed CPR certified, 05/24/2026
- Licensed First Aid certified, 05/24/2026
- CPI Crisis Prevention certified, 04/19/2025
- Smart serve certified, 05/22/2028
- Accessibility for Ontarians with Disabilities Act certified trained on 09-09-2023
Timeline
Field Placement Student
L'Arche Toronto
01.2024 - Current
Field Placement Student
Brighton Launch school Day program for people with intellectual disabilities
09.2023 - 12.2023
Club Lounge Attendant
IHG Intercontinental Toronto Centre
01.2023 - Current
Customer Service Representative
New York News
05.2022 - 07.2023
Gas Station Customer Service Representative
Circle K
01.2022 - 05.2023
FC Associate
Amazon
08.2021 - 12.2022
Data Entry Specialist
Ind Blues Pharmaceuticals
01.2021 - 07.2021
High School Diploma: Pre Health-Medical Sciences -
Sheridan College
High School Diploma: Developmental Services Worker - Disability And Behavioral Support Worker
Fanshawe College
- Licensed CPR certified, 05/24/2026
- Licensed First Aid certified, 05/24/2026
- CPI Crisis Prevention certified, 04/19/2025
- Smart serve certified, 05/22/2028
- Accessibility for Ontarians with Disabilities Act certified trained on 09-09-2023
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