Krishna Patel
Bowmanville,ON
Summary
Administrative professional with over 3 years of experience in real-time support and troubleshooting within BPO and customer service environments. Proficient in managing records, coordinating schedules, and maintaining confidentiality through CRM and ERP systems. Known for exceptional organizational skills and multitasking capabilities, consistently delivering effective solutions to various business challenges.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Joint Health and safety Committee Member L1 (Seasonal)
Amazon
Whitby, ON
03.2025 - 09.2025
- Supported Joint Health and Safety Committee (JHSC) activities, including preparing reports, documenting incidents, and supporting safety records.
- Ensured prompt reporting of accidents, injuries, and near misses, contributing to the enhancement of organizational safety culture.
- Accurately sorted, scanned, and labeled packages, helped with loading/unloading trailers, pallet organization, and staging shipments to ensure prompt dispatch.
Fulfillment Associate L1 (Seasonal)
Amazon
Whitby, ON
11.2024 - 03.2025
- Accurately sorted, scanned, and labeled packages, maintaining an average scan rate of 1,200+ packages per shift.
- Aided with loading/unloading trailers, pallet organization, and staging shipments for timely dispatch.
- Consistently meet or exceed daily performance and accuracy targets in a challenging environment.
Technical and Loan Services Representative
Bill Gosling Outsourcing
Barrie, ON
06.2024 - 11.2024
- Proficient in handling customer inquiries via phone and email in a high-volume environment, ensuring timely resolution and customer satisfaction with technical troubleshooting and financial account inquiries.
- Guided clients through enrollment, cancellations, and dispute resolution for services and transactions.
- Maintained accurate CRM records while multitasking across multiple applications during live calls.
- Resolved customer issues empathetically, escalating only, when necessary, while meeting performance metrics.
- Maintained 100% adherence to assigned shift schedule and attendance expectations.
Cashier
Walmart
Barrie, ON
02.2024 - 09.2024
- Operated the POS system, troubleshooting transaction issues and ensuring smooth customer checkouts.
- Resolved customer complaints related to pricing discrepancies, promotions, and product returns, demonstrating strong problem-solving abilities.
- Helped with the use of self-checkout kiosks, guiding customers through technical issues, offering quick resolutions.
Medical Receptionist
Satkar Homeopathy Clinic
Vadodara, IN
11.2019 - 09.2022
- Coordinated patient scheduling, check-in, check-out, payments for billing and helped patients complete necessary medical forms and documentation.
- Organized and maintained master calendar, aligning patient appointments with provider schedules for balanced workloads.
Education
Office Admin - Health Services
Georgian College
Barrie, ON04.2024
High School Diploma -
GLM International School
Vadodara, IN08.2018
Skills
- Typing speed: 45 WPM with 98% accuracy
- MS Office 365 proficiency
- Workday analytics and reporting
- Transcription services
- Database management and advanced Excel
- OHIP billing and EMR systems
- Safety compliance expertise
Certification
- Worker Health and Safety Awareness in 4 Steps
- Supervisor Health and Safety Awareness in 5 Steps
- Microsoft 365 Certified
- Privacy and Confidentiality in the Health Care Environment
- Smart Serve Ontario
- Amadeus
- TICO – Travel Industry Council of Ontario
Timeline
Joint Health and safety Committee Member L1 (Seasonal)
Amazon
03.2025 - 09.2025
Fulfillment Associate L1 (Seasonal)
Amazon
11.2024 - 03.2025
Technical and Loan Services Representative
Bill Gosling Outsourcing
06.2024 - 11.2024
Cashier
Walmart
02.2024 - 09.2024
Medical Receptionist
Satkar Homeopathy Clinic
11.2019 - 09.2022
Office Admin - Health Services
Georgian College
High School Diploma -
GLM International School