Krishna Patel
North York,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Circle K
Toronto, ON
06.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Provided information regarding charge accounts and loyalty programs.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Customer Service Representative
Circle K
Scarborough, ON
03.2022 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
Education
Deploma - International Business Management
Seneca College of Applied Arts And Technology
North York, ON04.2023
Skills
- Customer Data Confidentiality
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
- Responding to Difficult Customers
- Microsoft Exchange
- Cash Register Operations
Languages
Gujarati
Hindi
English
Timeline
Customer Service Representative
Circle K
06.2022 - Current
Customer Service Representative
Circle K
03.2022 - 06.2022
Deploma - International Business Management
Seneca College of Applied Arts And Technology
Similar Profiles
Monica StampsMonica Stamps
Assistant Manager at Circle KAssistant Manager at Circle K
Jose ContrerasJose Contreras
Sales Associate at Circle KSales Associate at Circle K
Dawn RamboDawn Rambo
Food Service Supervisor at Circle KFood Service Supervisor at Circle K
Preston GarrettPreston Garrett
Store Manager at Circle KStore Manager at Circle K
Ghislaine GuinguereGhislaine Guinguere
Logistics & Operations Manager at Burkina Transit & TransportLogistics & Operations Manager at Burkina Transit & Transport