Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krishna Patel

Kitchener,Ontario

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Automotive Tech Support Advisor

Majorel
09.2023 - Current
  • Communicating electronically and by phone with customers experiencing technical difficulties to determine and document problems experienced.
  • Documented and created cases on a daily basis with the help of reference articles of possible solutions using Acknowledgement, Empathy and Reassurance procedure (AER)
  • Ensure service delivered to customers meets contractual Key Performance Indicators (KPI)
  • Clarify customer requirements, probe for understanding, and use decision-support tools and resources to appropriately provide resolutions to the customer.
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunities to build rapport with the customer.
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedure
  • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • Track, document and retrieve information in the call-tracking database
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
  • Handle Complaints and/or Fleet Assistance.
  • Provide technical expertise and vehicle knowledge to assist Level I Advisors and Level II Specialists in communicating with customers and dealers.
  • Research Agent or customer question(s), utilizing available service information (Service Library, Technical Service Bulletins, etc.), and responding back via email.
  • Provide guidance to Advisors and Specialists and to describe vehicle characteristics.
  • Identify vehicle issues by make/model, describe the concern, and quantify to help address any trends found by the Customer Care teams.
  • Escalate identified trends for notification and resolution.
  • Identify knowledge gaps and suggest knowledge articles and training to support advisors and Specialists.
  • Provide Build Sheet to be sent and/or Production Number information to be a customer via email and/or post mail.

Cashier Team Lead

McDonald's
05.2022 - 12.2022
  • Provided coaching and mentoring to employees.
  • Trained 5 employees in time management and proper ways to complete job duties.
  • Utilized variety of instructional design methodologies to create effective learning experiences.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Monitored team members to verify work quality and address concerns.

Sandwich Artist

Subway
12.2018 - 02.2020
  • Greeted guests, promoted specials, and took orders.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Documented customer orders and conveyed special requests to kitchen staff.

Education

Global Business Management

Conestoga College
Kitchener, ON
06.2023

Financial Planning Services

Conestoga College
Kitchener, ON
11.2022

Bachelors of Commerce - Accounts

GLS University
Ahmedabad
02.2020

Skills

  • Task Delegation
  • Team Management
  • Staff Coaching
  • Training and Mentoring
  • Active listening
  • Microsoft 365
  • Office etiquettes
  • Problem solving
  • Customer satisfaction and management

Timeline

Automotive Tech Support Advisor

Majorel
09.2023 - Current

Cashier Team Lead

McDonald's
05.2022 - 12.2022

Sandwich Artist

Subway
12.2018 - 02.2020

Global Business Management

Conestoga College

Financial Planning Services

Conestoga College

Bachelors of Commerce - Accounts

GLS University

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Krishna Patel