Krishna Naik
Bedford,NS
Summary
Detail-oriented team player with strong organizational skills.Hardworking and passionate ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Tech Support Services Analyst
Royal Bank Of Canada, RBC
02.2021 - Current
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide advice and training to users in response to identified difficulties
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Diagnose and resolve technical problems encountered by users
- Provide business systems, network and Internet support to users in response to identified difficulties
- Support other technical analyst workers to improve skill.
Education
Diploma - Attestation of College Studies - Mobile Application Development
Cégep De La Gaspésie Et Des Îles
Montreal, QC07.2020
Bachelor of Technology - Information Technology
Dharmsinh Desai University
Nadiad , Gujarat , India05.2017
Skills
- Technical Proficiency
- Issue Identification
- Communication Skills
- Problem-Solving
- Adaptability
- Time Management
Languages
English
Native or Bilingual
Hindi
Full Professional
French
Elementary
Timeline
Tech Support Services Analyst
Royal Bank Of Canada, RBC
02.2021 - Current
Diploma - Attestation of College Studies - Mobile Application Development
Cégep De La Gaspésie Et Des Îles
Bachelor of Technology - Information Technology
Dharmsinh Desai University
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