Krishna Mehta
Toronto
Summary
Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service experience at D Mart. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Team Member
Masala Letna Indian Restaurant
12.2022 - 03.2023
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Used proper techniques to prepare food and ingredients.
- Cultivated warm relationships with regular customers.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Operated register to process payments and collect cash payment for order totals.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Greeted guests pleasantly and answered menu questions.
Store Associate
D Mart
06.2021 - 08.2022
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
Education
Bachelor of Science - Information Technology
Silver Oak University
Ahemedabad, India04-2021
Diploma - Information Technology
Government Polytechnic For Girls
Ahemedabad, India04-2018
Skills
- Guest experiences
- Strong Communication Skills
- Account Management
- Complaint resolution
- High-energy attitude
- Payment processing
- Inventory assessment
- Customer service
- Upselling and cross selling
Languages
English
Full Professional
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Security Guard License (Ontario, Canada)
- First Aid and CPR Certification (Ounce of Prevention Safety Services)
Timeline
Restaurant Team Member
Masala Letna Indian Restaurant
12.2022 - 03.2023
Store Associate
D Mart
06.2021 - 08.2022
- Security Guard License (Ontario, Canada)
- First Aid and CPR Certification (Ounce of Prevention Safety Services)
Bachelor of Science - Information Technology
Silver Oak University
Diploma - Information Technology
Government Polytechnic For Girls
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