Summary
Overview
Work History
Education
Skills
Timeline
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KRISHNA KANANI

Stoney Creek

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Customer Service Cashier

Walmart
08.2023 - 03.2024
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Answered product questions using knowledge of sales and store promotions.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Redeemed coupons to discount purchases.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.

Backer

Ivory
07.2020 - 04.2023
  • Prepared freshly baked products for sales floor
  • Rotated products with every restock to keep oldest products moving first
  • Merchandised, presented and stocked bakery items on sales floor
  • Prepared accurate labels, weights and ingredients to help customers make purchasing decisions
  • Maintained safe food handling practices to prevent germ spread.

Customer Service Representative

Jio Telecom.
05.2018 - 03.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Developed strong customer relationships to encourage repeat business
  • Consulted with customers to resolve service and billing issues.

Education

Bachelor of Science - Computer Engineering

Gujarat Technological University
Gujarat, India
06.2018

Skills

  • Packing Optimization
  • Integrity and Dependability
  • Quality Assurance
  • Reliable and Punctual
  • Tagging and Labeling
  • Time Management
  • Documentation and Recordkeeping
  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Product Knowledge
  • Customer inquiries
  • Customer Relationship Management (CRM)
  • Price Verification
  • Product Location
  • Cooperative Attitude
  • Cleaning and sanitizing
  • Customer Assistance

Timeline

Customer Service Cashier

Walmart
08.2023 - 03.2024

Backer

Ivory
07.2020 - 04.2023

Customer Service Representative

Jio Telecom.
05.2018 - 03.2020

Bachelor of Science - Computer Engineering

Gujarat Technological University

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KRISHNA KANANI