Krishma Thakur
Brantford,ON
Summary
I am a passionate Business Professional, full of ambitions, dedicated and determined towards my work. I showcase ‘Professionalism' and very well organized. A diligent trainer and mentor with exceptional management abilities and results-driven approach. I believe in continuously updating my knowledge and skills which helps me discovering new meanings of my work.
Overview
2
2
years of professional experience
Work History
Digtal Client Advisor
Royal Bank of Canada, RBC
06.2024 - Current
- Highly focused on educating client digitally , walking them through all the steps . fully utilized the CPT tool and digital learn
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of offer's and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
Senior Banking Advisor
RBC Royal Bank
05.2023 - 06.2024
- Resolved the clients concerns with dual skill set of CARDS and SSG.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Showed empathy and patience on every interaction with clients .
- Communicated with collogues and clients with huge respect and kindness.
Cards Advisor
RBC Royal Bank
06.2022 - 06.2023
- Worked as an Expert role model .
- Helped various support chats to enhance customer service experience , shared resources and provided them expert advice
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
College Diploma - Business Marketing
Northern Pures College
Scarborough, ON12.2021
High School Diploma - Commerce And Business Administration
Baba Manjh Convent Sr. Sec.school
Punjab India04.2019
Skills
- Client interaction
- Customer Engagement
- Financial Services
- Product Promotion
- Call Management
- Complaint resolution
- Product Knowledge
- Active Listening
- Digital Support
- Problem-solving abilities
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Additional Information
Q2 nominated in 2023
Timeline
Digtal Client Advisor
Royal Bank of Canada, RBC
06.2024 - Current
Senior Banking Advisor
RBC Royal Bank
05.2023 - 06.2024
Cards Advisor
RBC Royal Bank
06.2022 - 06.2023
College Diploma - Business Marketing
Northern Pures College
High School Diploma - Commerce And Business Administration
Baba Manjh Convent Sr. Sec.school
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