KRISHMA KUMAR
Clinical Lead Nurse
Vancouver,BC
Summary
Dedicated, hard-working nursing professional, always willing to go above and beyond to meet company goals by utilizing excellent analytical and organizational skills. Quickly adapts to new situations and challenges to enhance departmental performance. Reliable employee always volunteering enthusiastically to contribute high-quality support for team success through excellent communication, attention to detail and problem-solving skills. Extremely motivated to learn, grow and excel professionally.
Overview
13
13
years of professional experience
Work History
Regional Clinical Lead
Alio Health Services
Vancouver, BC
02.2021 - Current
- Autonomously oversee the clinical & operational services in the Western Atlantic Region, including the USA.
- Generated & performed duties according to the company & provincial standards, policies and regulatory guidelines to promote a safe working environment.
- Improved KPIs from 40% - 90% for all Adverse Event (AE) and Product Technical Complaints (PTC) reports by diligently assisting the Quality Assurance & the DSS department with timely reporting.
- Actively supported Independent Contractor HCPs, handled concerns effectively, escalated major issues to specific programs & created Corrective Action and Preventive Action reports on client's requests.
- Improved operations through consistent recruitment of new HCPs, effectual program training by the HCPs, efficient patient assignment completion & ensured patient files contained valid medical scripts.
- Improved departmental goals through proactive communication & offer ongoing support for positive outcomes.
- Maintained courteous, effective & trusting working relationships with every team member, including nurses.
- Analytically generate problem-solving suggestions through thorough investigation, critical thinking, and evaluating root causes, improving HCP performance.
- Exceeded professional goals through effective task prioritization, constantly researching to better skills & best utilization of the tools provided by the company.
- Ongoing training completion for every program & Adverse Event reporting.
- Proved adaptability by managing urgent workloads within tight deadlines & fulfilling clinical demands nationally without stress.
- Maintained excellent attendance record, consistently available to team members, always offering to provide coverage.
- Used coordination and planning skills to achieve results according to schedule.
Nurse Case Manager
Alio Health Services
Vancouver, BC
07.2020 - 01.2021
- Acted as primary support for entire PSP team of Sandoz XPOSE program in Western Region.
- Independently managed PSP caseload of over 300 patients. Assisted Reimbursement Specialist with welcome calls, reimbursement requests, completion of Special Authorization forms, and scheduled & updated patient appointments.
- Main point of contact for patients, the physicians & interdisciplinary team for every clinic.
- Coordinated diligently with pharmacy, confirming drug coverage, valid prescription & drug shipment.
- Efficiently & effectively promoted client progress from enrollment throughout therapy. Continuous documentation, updated patient medical records, maintained continuity of care and facilitated smooth transitioning during changes in patient treatments.
- Ensured HCP/Patient adherence and compliance with PSP workflows, enforcing corrective and disciplinary actions under program manager's supervision.
- Adapted clinic demands to assist with lab diagnostics, completion of Health Assessment Questionnaires & patient screening before infusion.
- Increased patient referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Collaborated daily with network & non-network infusion clinics.
- Worked collaboratively with the Manager & Sales Representatives of Sandoz.
- Maintained professionalism and confidentiality & fostered compassionate care to patients for excellent outcomes.
- Observed, monitored reports & metrics to ensure high-quality operational compliance with Key Performance Indicators (KPI)
- Followed up with post-infusion feedback reports & timely reported any Adverse events to Drug Safety Surveillance team
- Evaluated patient histories, complaints and current symptoms. Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
IBD Infusion & Endoscopy Nurse
Coverdale/BioScript - Pacific Gastrointestinal Associates
Vancouver, BC
01.2015 - 01.2020
- Initiate a minimum of 14 IVs daily & assist an RN with infusions to over 250 patients.
- Collect objective and subjective data to determine patient condition before receiving treatments, including informed consent, patient infusion feedback & adverse event reports.
- Assist physicians in the endoscopy suite during the procedures.
- Assess, plan, and evaluate specific patient care needs, provide individualized education and instructions to patients
- Follow the product monograph & report all adverse events following the Standard Operating Procedure
- Monitor, record, and communicate patient condition or adverse events to an RN and the physician as appropriate by utilizing the internal documenting system (Accuro)
- Successfully manage patients experiencing allergic reactions and provide appropriate interventions
- Collaborate with patient care coordinators & reimbursement specialists for any patient information, drug orders, prescription renewals, or loading doses
- Provide compassionate care by identifying patient needs and assist appropriately at any time by being hospitable
- Scheduling or rescheduling of patient appointments
- Review and follow up with doctors' orders effectively
- Ordering of infusion kits, medical supplies, and monthly audits.
Geriatric Nurse
Windermere Care Centre
Vancouver, BC
01.2010 - 01.2016
- Provided quality of care to 25-30 geriatric patients with the following diagnosis: Diabetes, CHF, COPD, IBD, IBS, Arthritis, Dementia, Alzheimer's, Cancer, Parkinson's disease, Glaucoma, Lung disease, Osteoporosis, kidney and liver diseases
- Promoted care within the scope of an LPN, including all medication administration routes excluding IV, wound care, bladder catheterization and irrigation, NGT and PEG feeding, colostomy and ostomy care, and acute and hospice/palliative care.
Education
CPR & BLS Certification -
CPR & BLS, Heart & Stroke Foundation
Vancouver, BC2022
Intravenous Therapy Certification - Medical Laboratory Assistant
Vancouver Community College
Vancouver, BC10.2019
Personal Trainer Certification - Sports And Exercise Medicine
International Sports Science Association
Vancouver, BC2017
Foot Care Certification - Nursing
Vancouver Island University
Parksville, BC06.2012
Diploma Licensed Practical Nurse - Nursing
CDI College
Vancouver, BC2010
Personal Care Attendant - Personal Support Worker
Columbia College
Calgary, AB06.2006
Degree - Business Administration
NZPTC
Fiji Island 2004
Degree - Business Administration
NZPTC
Fiji Island 2004
Skills
- Expert in Patient Support Programs workflow
- Experience in Biologic, Biosimilar, Enzyme Replacement Therapies & specialty drugs
- Familiar with Auto-Immune Disorders (Rheumatology, Neurology, Respiratory, Gastrointestinal, Dermatology, Oncology)
- Familiar with Salesforce System CRM, Excellent Computer skills: Microsoft Office,Teams/Zoom/Web Browser
- Ability to manage 100% success with KPIs
- Operational Procedures & Quality Improvement Activities
- Ability to create departmental workflows, Working institutions & Processes
- Clinical & Operational leadership
- Strong communication skills (written and verbal)
- Ability to multi-task & work under pressure autonomously
- Knowledgeable of multiple therapeutic and counseling methods
- Strong clinical judgment
- Expertise in fitness, health & nutrition
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Regional Clinical Lead
Alio Health Services
02.2021 - Current
Nurse Case Manager
Alio Health Services
07.2020 - 01.2021
IBD Infusion & Endoscopy Nurse
Coverdale/BioScript - Pacific Gastrointestinal Associates
01.2015 - 01.2020
Geriatric Nurse
Windermere Care Centre
01.2010 - 01.2016
CPR & BLS Certification -
CPR & BLS, Heart & Stroke Foundation
Intravenous Therapy Certification - Medical Laboratory Assistant
Vancouver Community College
Personal Trainer Certification - Sports And Exercise Medicine
International Sports Science Association
Foot Care Certification - Nursing
Vancouver Island University
Diploma Licensed Practical Nurse - Nursing
CDI College
Personal Care Attendant - Personal Support Worker
Columbia College
Degree - Business Administration
NZPTC
Degree - Business Administration
NZPTC
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