Krishma Khanna
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Customer Service Representative - Claims
Intact Insurance
01.2024 - Current
- Responded to customer requests for products, services, and claim information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Filing new claims and helping insureds with current claim update and ensuring to have great experience throughout the claim process.
- Promptly responded to inquiries and requests from clients.
Insurance Advisor
TD Insurance Home & Auto
01.2021 - 11.2023
- Build and maintain relationships with clients to understand their insurance needs and preferences.
- Educate clients on insurance products and coverage options, explaining the benefits and drawbacks of each option.
- Process insurance applications and ensure all necessary documentation is complete and accurate.
- Collaborate with underwriters to negotiate terms and coverage for clients.
- Analyze clients' risk profiles and recommend insurance policies that meet their specific needs.
Customer Service Professional
Purolator
08.2020 - 01.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Doing tracking of the packages and helping the customers by solving the queries.
- Making cases on the tracking and keeping information updated.
- Keeping knowledge about what's happening in the company and updated about new information.
Experience Sales Floor Associate
Walmart
03.2020 - 08.2020
- Restock shelves, racks and bins with latest merchandise and change signage to promote special items
- Working in online department - shop, bag and pack purchases according to customer needs
- Engage positively with each customer, providing professional and polite support for sales and service needs
- Create attractive product displays to enhance customer experiences and boost sales
- Calculate pricing, scan tags, apply discounts, collect payment and offer receipts to process transactions.
Adaah Couture
12.2016 - 11.2018
- Worked with various designers under one roof and my responsibilities were to boost sales and take orders
- Created agendas and communication materials for team meetings
- Handled all delegated tasks, including designers' orders and customer orders
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendorcontracts
- Made changes and improvised according to customer needs.
Fashion Consultant
Da Milano
01.2014 - 07.2016
- Helped brand awareness by assisting in merchandising and handling display setups
- Received payments, processed purchases and issued receipts
- Presented available merchandise with attractive displays and pleasing arrangements.
Guest Service Associate
Radisson Blu
11.2012 - 06.2013
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendlyinteractions
- Addressed and welcomed guests to business per day, improving overall customer service and engagement
- Educated guests regarding important property information and directions to all areas of hotel, includingcasino, gift shop and restaurants.
Education
Bachelor of Commerce -
GNDU University
06.2012
Skills
- Strong communication skills
- Active Listening
- Industry knowledge
- Analytical skills
- Attention to detail
- Customer service skills
- Call Management
- Complaint resolution
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative - Claims
Intact Insurance
01.2024 - Current
Insurance Advisor
TD Insurance Home & Auto
01.2021 - 11.2023
Customer Service Professional
Purolator
08.2020 - 01.2021
Experience Sales Floor Associate
Walmart
03.2020 - 08.2020
Adaah Couture
12.2016 - 11.2018
Fashion Consultant
Da Milano
01.2014 - 07.2016
Guest Service Associate
Radisson Blu
11.2012 - 06.2013
Bachelor of Commerce -
GNDU University
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