KRISHMA KAUR
Surrey,BC
Summary
Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. career objective skills
Overview
5
5
years of professional experience
Work History
Client Account Management
Telus
02.2022 - 09.2023
- Microsoft Office skills
- English, Malay, Punjabi, Fluency
- 45 wpm Typing Speed
- Report Generation
- Report Creation
- Credit Card Payment Processing
- Experience, While negotiating payoff deadlines on outstanding accounts, showed empathy, remain polite and sensitive without losing confidence
- Run invoices, statements and reconciliations for accounts
- Find and implement the correct solution for each customer account
- Handle complex collections cases while paying close attention to customer specifics
- Provide account follow up for Pre-
- Authorized Payment (PAP) flagged with expired and declined payment methods
OFFICE ADMINISTRATIVE ASSISTANT
Exchange, A-Blade
04.2021 - 01.2022
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
MANAGER
01.2019 - 03.2021
- Trained employees on additional job positions to maintain coverage of roles
- Recruited and hired qualified candidates to fill open positions
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls
- Certifications
- CELPIP General Results - overall Band 10
Education
Property Management
University of British Columbia
Vancouver, BC12.2024
Real Estate Trading Services
University of British Columbia
Vancouver, BC06.2023
Associate of Arts - Psycology
Alexander College
Vancouver12.2019
Skills
- Cash Handling
- Corporate Policies
- Policy and Procedure Adherence
- Quotes Coordination
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Malay
Native or Bilingual
Timeline
Client Account Management
Telus
02.2022 - 09.2023
OFFICE ADMINISTRATIVE ASSISTANT
Exchange, A-Blade
04.2021 - 01.2022
MANAGER
01.2019 - 03.2021
Property Management
University of British Columbia
Real Estate Trading Services
University of British Columbia
Associate of Arts - Psycology
Alexander College
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