Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Krishma Devi

Brampton,Ontario

Summary

Customer Service Professional with over 1 year of experience providing excellent service. Proven ability to resolve client issues quickly and satisfactorily. With 6 months of hands-on experience as a production associate in the food industry. Proven ability of high customer satisfaction and detail oriented work.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Packer Associate

Stalco
10.2023 - 03.2024
  • Weighed packaged items to calculate total weight.
  • Labeled containers, container tags or products.
  • Measured quantity, weight and dimensions to determine cost of shipping.
  • Maintained clean and safe work environment, adhering to company safety regulations and policies.
  • Completed daily orders with expert picking and packing of shipments.
  • Selected appropriate packaging materials based on product specifications, ensuring optimal protection during transit.
  • Monitored outgoing packages for proper labels and accurate address information.
  • Collaborated with team members to achieve daily goals and meet company objectives.

Production Associate

Cerelia
09.2023 - 02.2024
  • Tracked production statuses, coordinated workflow and reported and coordinated schedules.
  • Participated in regular meetings with team members to discuss production updates.
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Helped maintain optimal inventory levels through diligent monitoring of raw materials usage and timely reordering when needed.
  • Weighed and measured items to prevent waste and meet quality standards.

Customer Service Representative

Flipkart
05.2022 - 04.2023
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Responded proactively and positively to rapid change.
  • Responded to customer requests for products, services, and company information.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

Diploma - Human Resource Management

Algoma University
Brampton, ON
04.2024

Bachelor of Arts - Honors in Public Administration

Panjab University
Chandigarh
08.2022

Skills

  • Experience working for 6 months as a production associate in a food industry
  • Safety compliance
  • Able to push,pull and lift up to 20kgs
  • CPR certification
  • Capacity to work under minimal supervision with team
  • Able to work in fast paced environment, meet the deadlines in stress free environment
  • Goal oriented and proactive
  • Knowledge of Microsoft office(MS Excel,Word)
  • Team collaboration and have strong interpersonal skills

Languages

English
Full Professional
Hindi
Native or Bilingual

Certification

  • CPR certification

Timeline

Packer Associate

Stalco
10.2023 - 03.2024

Production Associate

Cerelia
09.2023 - 02.2024

Customer Service Representative

Flipkart
05.2022 - 04.2023

Diploma - Human Resource Management

Algoma University

Bachelor of Arts - Honors in Public Administration

Panjab University

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Krishma Devi