KRISHIA YAEL SALINDONG
Toronto,ON
Summary
To obtain a position as a Unit Clerk utilizing my exceptional customer service skills, problem solving skills, and ability to work in a fast-paced environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Lead
WestJet Airlines
01.2020 - Current
- Responsible for leading the frontline airports team to deliver safe, on-time operation and a world-class guest experience
- Primary initial escalation point for all guest relation issues, while maintaining and multitasking oversight of the designated operationally assigned areas
- Oversees many key areas of our daily operation while providing support to the frontline staff
- Training new staff members and ensuring that all employees are up-to-date on knowledge of safety policies and procedures
- Support with administrative duties
Front Desk Coordinator
Marriott
03.2017 - 12.2021
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Used internal software to process reservations, check-ins, and check-outs.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- I helped office staff prepare reports and presentations for internal or client-related use.
- Introduced customers to resort amenities with a pleasant and helpful demeanor.
- Answered customer telephone calls promptly and appropriately handled needs.
Patient Services Clerk
LifeLabs
09.2019 - 01.2021
- Maintained an up-to-date knowledge of medical terminology, enabling effective communication with clinical staff members.
- Screen customers and manage long lineups outside the centre to ensure social distancing and other COVID precautions is being met
- Schedule appointments using computerized systems
- Record bookings, handle credit card checks, receive payment, and issue receipts
- Interview patients to obtain and process information required to provide hospital and medical services.
Education
Flight Cabin Management
Seneca College of Applied Arts And Technology
North York, ON06.2019
Hospitality And Tourism Management
George Brown College
Toronto, ON04.2017
Skills
- Proficient in using Microsoft Word and Excel
- Excellent communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic mathematical and numerical skills
- Demonstrated ability to work independently and with the team
- Polite and efficient telephone manner
- Strong leadership and time management skills
- Attention to detail and accuracy
- Ability to work under pressure and meet tight deadlines
Languages
English
Native or Bilingual
Tagalog (Filipino)
Native or Bilingual
Certification
- AODA (Accessibility for Ontarians with Disabilities Act)
- Customer Service Gold Experience
- Dangerous Goods
- Smart Serve
Timeline
Operations Lead
WestJet Airlines
01.2020 - Current
Patient Services Clerk
LifeLabs
09.2019 - 01.2021
Front Desk Coordinator
Marriott
03.2017 - 12.2021
Flight Cabin Management
Seneca College of Applied Arts And Technology
Hospitality And Tourism Management
George Brown College
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