Krishi Patel
Melfort,Saskatchewan
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Production Associate
Bourgault Industries
09.2023 - Current
- Supported development team in generation of technical requirements and product documentation to achieve process commonality.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Improved product quality with thorough inspections, identifying and addressing potential issues before shipment.
- Made sure that products were produced on time and are of good quality.
Call Center Representative
Bill Gosling Outsourcing
05.2023 - 08.2023
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Developed and updated databases to handle customer data.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Customer Service Manager
Walmart
03.2023 - 08.2023
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Defined clear targets and objectives and communicated to other team members.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Customer Service Representative
Walmart
12.2021 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Diploma - Business
Georgian College of Applied Arts And Technology
Barrie, ON04.2023
Skills
- Goals and Performance
- Teamwork
- Critical thinking
- Client relations
- Team contribution
Languages
English
Native or Bilingual
French
Limited Working
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Certification
- Smart served license
- French Delf A1 and A2 certified
Timeline
Production Associate
Bourgault Industries
09.2023 - Current
Call Center Representative
Bill Gosling Outsourcing
05.2023 - 08.2023
Customer Service Manager
Walmart
03.2023 - 08.2023
Customer Service Representative
Walmart
12.2021 - 02.2023
Diploma - Business
Georgian College of Applied Arts And Technology
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