Krishan Joshi
Kelowna,BC
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier
Super Save Gas
Lake Country, BC
04.2019 - 05.2021
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Banquet Supervisor
Delta Hotels By Marriott
Kelowna
04.2018 - 09.2020
- Oversaw accurate billing processes for each event, ensuring prompt payment collection from clients.
- Provided exceptional customer service by promptly addressing guest concerns or requests during events.
- Enhanced guest satisfaction by efficiently managing banquet events and ensuring proper setup.
- Contributed to marketing efforts by showcasing successful events via social media platforms or other promotional avenues.
- Reviewed post-event feedback surveys from clients to continually improve services offered by the department.
Store Manager
Super Save Gas
Lake Country, BC
06.2021 - 01.2022
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Cashier Supervisor
Shoppers Drugmart
Lake Country, BC
07.2020 - 03.2021
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
Insurance Advisor
CapriCMW Insurance Services
Kelowna, BC
01.2022 - 09.2023
- Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
- Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Mentored new insurance advisors, sharing best practices and industry knowledge to enhance team performance.
- Established long-lasting relationships with clients through proactive communication and exceptional service.
- Provided quotes and promoted products for building, contents and vehicle insurance.
Commercial Insurance Advisor
Western Financial Group
Kelowna, BC
09.2023 - Current
- Offered detailed information about products and binding coverage.
- Enhanced client understanding of complex insurance policies, explaining intricacies in clear and concise terms.
- Provided exceptional customer service, resolving any issues or concerns promptly and professionally.
- Explained detailed policy concepts in easy-to-understand terms.
- Increased revenue growth through the successful acquisition of new clients and retention of existing ones.
- Collaborated with colleagues to develop innovative marketing strategies that attracted new commercial insurance clientele.
- Mentored junior team members, sharing knowledge and expertise to build a stronger workforce within the company.
Education
Associate of arts -
Okanagan college
Kelowna, BCSkills
- Team Leadership
- Maximizing Profitability
- Store Management
- Training and Development
- Customer Relations
- Relationship building and management
- Sales expertise
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
General Insurance Level 2
Completing CIP designation March 2025
Timeline
Commercial Insurance Advisor
Western Financial Group
09.2023 - Current
Insurance Advisor
CapriCMW Insurance Services
01.2022 - 09.2023
Store Manager
Super Save Gas
06.2021 - 01.2022
Cashier Supervisor
Shoppers Drugmart
07.2020 - 03.2021
Cashier
Super Save Gas
04.2019 - 05.2021
Banquet Supervisor
Delta Hotels By Marriott
04.2018 - 09.2020
Associate of arts -
Okanagan college