Krish Shah
Scarborough,Canada
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
CIRCLE K
Scarborough
05.2023 - Current
- Resolved customer complaints and issues promptly and professionally, ensuring customer satisfaction and retention.
- Handled various customer inquiries via phone and email, including order status, product information, and billing inquiries.
- Engaged in conversations with customers to understand needs, resolve issues, and answer product questions.
- Collaborated with internal teams to address escalated customer concerns, ensuring timely resolution and effective communication.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints promptly.
- Performed administrative tasks, such as filing paperwork, updating databases, and generating reports.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
Ontario College Graduate Certificate in Cyber Security - Information Technology
Loyalist College in Toronto
ON12-2024
Bachelors in Computer Engineering - Computer Engineering
Gujarat Technological University
Gujarat01.2022
Skills
- Product Knowledge
- Complaint resolution
- Administrative Support
- Paperwork Processing
- Filing
- Minute Taking
- Critical Thinking
- Problem Resolution
- Problem-solving abilities
- Conflict Resolution
- Microsoft PowerPoint
- Customer Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Representative
CIRCLE K
05.2023 - Current
Ontario College Graduate Certificate in Cyber Security - Information Technology
Loyalist College in Toronto
Bachelors in Computer Engineering - Computer Engineering
Gujarat Technological University
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