Summary
Overview
Work History
Education
Skills
Timeline
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Krish Patel

Fernie,BC

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.

Overview

2
2
years of professional experience

Work History

Assistant Store Manager

711 Gas Station
05.2023 - Current
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities

Kitchen Prep Cook

Bridge Bistro Local Restaurant
05.2023 - Current
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Identified inefficiencies leading to improved productivity.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Maintained food safety and sanitation standards.

Manager

SUBWAY®Restaurants
08.2022 - 05.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Sandwich Artist

SUBWAY®Restaurants
05.2022 - 08.2022
  • Kept workplace clean and organized in line with restaurant policies.
  • Greeted guests, promoted specials, and took orders.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Monitored inventory and requisitioned low-stock items.
  • Accurately operated cash register to process customer payments.

Crew Member

Tim Hortons
01.2022 - 04.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests for products, services, and company information.

Education

Post Secondary Diploma - Computer Programming

Sheridan College Institute of Technology And Advanced Learning
Oakville, ON
08.2023

Skills

  • Strategic Planning
  • Accounting
  • Speaking
  • Microsoft Project
  • Quality Standards
  • Team Leadership
  • Managing Cash Register
  • Manage Budgets
  • Manage Profitability
  • Retail Sales Customer Service
  • Computer Proficiency
  • Billing Adjustments and Refunds
  • Linux
  • Schedule Management
  • Organizational Skills
  • Active Listening
  • Corporate Communications
  • Technical Consulting
  • Hardware and Software Optimization
  • Computer Hardware Knowledge

Timeline

Assistant Store Manager

711 Gas Station
05.2023 - Current

Kitchen Prep Cook

Bridge Bistro Local Restaurant
05.2023 - Current

Manager

SUBWAY®Restaurants
08.2022 - 05.2023

Sandwich Artist

SUBWAY®Restaurants
05.2022 - 08.2022

Crew Member

Tim Hortons
01.2022 - 04.2022

Post Secondary Diploma - Computer Programming

Sheridan College Institute of Technology And Advanced Learning

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Krish Patel