Krish Gandhi
Oakville,ON
Summary
Reliable Store Manager with 4 years in Retail sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Executive
IJRDO Journal
02.2022 - 08.2023
- Assisting authors with the publication process, from manuscript submission to final publication
- Serving as a liaison between the publishing house and external parties, including authors, readers, and distributors
- Collaborating with other departments, such as editorial, marketing, and distribution, to ensure a seamless customer experience
- Implementing strategies to enhance customer satisfaction and loyalty
- Identifying opportunities for upselling or cross-selling additional products or services
- Providing insights to the editorial and marketing teams based on customer input.
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
Human Resource Executive (Intern)
Elite Recruitments
11.2021 - 01.2022
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
- Assist in managing employee benefits programs, including health insurance, retirement plans, and other perks
- Assist in preparing documentation for performance discussions
- Provide general administrative support to the HR team, such as scheduling meetings, managing calendars, and maintaining HR-related documents
- Maintain and update employee records, both in physical files and electronic databases
- Ensure compliance with record-keeping requirements and confidentiality standards
- Assist in the recruitment process by posting job openings, reviewing resumes, and conducting initial candidate screenings.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Conducted performance reviews and provided feedback to managers on employee performance.
Store Manager
The Crafty World
01.2018 - 01.2022
- Monitored employee performance and identified performance gaps for corrective action
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
- Strengthened workflow productivity by hiring, managing, and developing top talent
- Oversaw inventory management through cycle counts, audits, and shrinkage control
- Established store tactics and strategies to achieve operational performance and sales goals
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Business Analysis And Process Management
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON04.2024
BBA - Bachelors In Business Administration
Guru Gobind Singh Indraprastha University
Delhi,India 03.2022
Skills
- Consistent Employee Motivation
- Quick Problem Anticipation and Resolution
- Ongoing Staff Development
- Outstanding Multitasking Abilities
- Effective leadership and managerial skillset
- Exemplary interpersonal skills
- Efficient written and oral communication skills
- Impressive knowhow of operations and compliance
- Proactive Recruitment and Hiring
- Customer Relationship Management
- Issue Escalation
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
References
References will be provided upon request
Timeline
Customer Service Executive
IJRDO Journal
02.2022 - 08.2023
Human Resource Executive (Intern)
Elite Recruitments
11.2021 - 01.2022
Store Manager
The Crafty World
01.2018 - 01.2022
Business Analysis And Process Management
Sheridan College Institute of Technology And Advanced Learning
BBA - Bachelors In Business Administration
Guru Gobind Singh Indraprastha University
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